Aana Johnson
Fargo,ND
Summary
Responsible candidate eager to provide safe and efficient patient care. Strong knowledge of sterilization methods, safety protocols and equipment care. Knowledgeable in first aid, medical terminology, organized and dependable. Dedicated to comprehensive and compassionate patient care.
Overview
5
5
years of professional experience
Work History
Associate Sterile Processing Technician
Sanford Health
01.2023 - Current
- Wrapped trays, instrument packs, and sets.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Picked instruments and supplies for surgeries.
- Inspected sterile package integrity prior to distribution.
- Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
- Ordered and restocked supplies for decontamination and surgical areas.
- Monitored inventory levels to keep all medical equipment properly stocked.
- Provided support to medical staff in resolving medical equipment problems.
- Liaised between medical staff and medical equipment vendors.
- Delivered supplies to operating rooms mid-surgery.
Educator
Lululemon
08.2021 - Current
- Provide exceptional customer service by greeting and assisting customers with product inquiries, fitting, and selections.
- Educate customers about the features, benefits, and quality of Lululemon products.
- Create a positive and welcoming environment in the store to enhance the customer shopping experience.
- Maintain a deep understanding of Lululemon's product offerings, including fabrics, designs, and technical specifications.
- Assist in merchandising and replenishing store displays to ensure an organized and visually appealing presentation of products.
- Contribute to achieving sales targets by actively engaging customers, cross-selling, and upselling products.
- Participate in training sessions to stay up-to-date with product knowledge, sales techniques, and brand values.
- Foster a sense of community by participating in local events, fitness classes, and initiatives that align with Lululemon's brand ethos.
- Uphold company policies and standards, including maintaining store cleanliness, adhering to dress code, and following safety protocols.
- Collaborate with team members to ensure seamless store operations, from opening and closing duties to cash handling.
- Contribute to maintaining accurate inventory records and assisting with inventory management tasks.
- Provide feedback and insights to store management regarding customer preferences, product feedback, and potential improvements.
- Support and contribute to a positive and inclusive work culture by fostering teamwork, communication, and a positive attitude.
Results Manager
Anytime Fitness
08.2022 - 01.2023
- Build strong relationships with gym members by providing exceptional customer service, addressing their fitness goals, concerns, and inquiries.
- Conduct thorough fitness assessments and goal-setting sessions with members to create personalized workout plans and track progress over time.
- Design and deliver individualized fitness programs that align with members' goals, fitness levels, and any specific health considerations.
- Provide hands-on guidance, instruction, and support to members during their workouts, ensuring proper form, technique, and safety.
- Monitor members' progress through regular check-ins, measurements, and evaluations, adjusting workout plans as needed to optimize results.
- Motivate and inspire members to stay committed to their fitness journeys through regular encouragement, feedback, and positive reinforcement.
- Manage member accounts and relations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Customer Service Representative
Gate City Bank
02.2022 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offer excellent customer service by promptly addressing customer inquiries, concerns, and requests via phone, email, or in-person interactions.
- Provide accurate information about banking products, services, account balances, transaction history, and online banking procedures.
- Assist customers in opening new accounts, processing transactions, and resolving any issues related to their accounts.
- Handle customer complaints professionally and empathetically, aiming to achieve satisfactory resolutions and maintain positive customer relationships.
- Educate customers on the bank's policies, procedures, and security protocols to ensure safe and secure banking experiences.
Sales Associate
Scheels
10.2018 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Greet customers with a friendly and approachable attitude, offering assistance and guidance in finding products that meet their needs.
- Provide in-depth product knowledge across various departments, answering customer inquiries about features, specifications, and usage.
- Assist customers in making purchasing decisions by offering recommendations, upselling related products, and highlighting special promotions.
Education
University of Jamestown
Bachelor of Science - Behavioral Health
University of Jamestown
Jamestown, ND08.2025
Associate of Science - Liberal Arts And Sciences
North Dakota State College of Science
Wahpeton, ND05.2023
Skills
- Daily Workflows
- Equipment and Instrument Sterilization
- Reading Comprehension
- Quality Control
- Life Support Technique Skills
- Vital Sign Assessment
- First Aid
- Complex Problem-Solving
- Strong Communication and Interpersonal Skills
Languages
Arabic
Limited Working
Timeline
Associate Sterile Processing Technician
Sanford Health
01.2023 - Current
Results Manager
Anytime Fitness
08.2022 - 01.2023
Customer Service Representative
Gate City Bank
02.2022 - 05.2022
Educator
Lululemon
08.2021 - Current
Sales Associate
Scheels
10.2018 - 08.2021
University of Jamestown
Bachelor of Science - Behavioral Health
University of Jamestown
Associate of Science - Liberal Arts And Sciences
North Dakota State College of Science