Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Aangi Shah

Flowery Branch,GA

Summary

Customer-focused leader with extensive experience in managing store operations and training teams to enhance efficiency. Proven skills in problem-solving and team building, resulting in improved customer satisfaction metrics. Currently pursuing a BBA at the University of North Georgia.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Chick-fil-A

Frank Harny
Flowery Branch, Georgia
04.2024 - Current
  • Coached team members on service protocols, product knowledge, and conflict resolution to boost efficiency.
  • Enhanced customer satisfaction scores by 15% through proactive problem-solving in over 150 daily interactions.
  • Developed and implemented training materials, accelerating onboarding and increasing positive feedback by 10%.
  • Oversaw daily operations to ensure smooth workflows and high service standards.

Marco's Pizza

Amit Patel
Gainesville, Georgia
03.2020 - 01.2023
  • Oversaw all store operations, managing staff, inventory, and daily workflow for efficient service delivery.
  • Led and trained team members to enhance performance and productivity.
  • Implemented strategies that increased operational efficiency and minimized waste while ensuring quality standards.
  • Handled customer relations and problem resolution, resulting in positive feedback and repeat business.
  • Monitored financial performance, including sales tracking and cash handling, to support business growth.

Education

BBA -

University of North Georgia
Gainesville, GA
05-2027

High School Diploma -

Flowery Branch High School
Flowery Branch
05-2023

Skills

  • Customer service
  • Team leadership
  • Conflict resolution
  • Training development
  • Operations management
  • Time management
  • Team building
  • Problem solving
  • Organizational skills

Languages

Gujarati
Native/ Bilingual
Hindi
Native/ Bilingual

Affiliations

Volunteer, Local Community Food Drive (2022–Present)

Leader, Art club high school (2021-2023)

Volunteer, Hindu Temple Charity Events – Assisted in organizing community service activities and charitable initiatives, demonstrating leadership and teamwork.

Accomplishments

  • Excellence in ESOL
  • Excellence in Environmental Science
  • Leadership Award for Group Project

Certification

  • OSHA Certification
  • Yellow Badge, Hill Connect Net

References

References available upon request.

Timeline

Chick-fil-A

Frank Harny
04.2024 - Current

Marco's Pizza

Amit Patel
03.2020 - 01.2023

BBA -

University of North Georgia

High School Diploma -

Flowery Branch High School

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