Aaniya Martin

Dynamic professional with a proven track record at A Thru Z Janitorial Services, excelling in financial analysis and strategic communication. Enhanced operational efficiency through digital process improvements and staff training, driving significant increases in customer engagement. Adept at cross-functional collaboration, delivering data-driven insights that inform business strategies.

NAACP - Ascension Parish Branch, Gonzales, LA, Volunteer Member, 01/01/20, Present, Contributed to outreach efforts, resource coordination, and community engagement events., Supported initiatives aimed at promoting education, equity, and civic participation.

• Consistently exceeded 95%+ customer satisfaction ratings in multiple roles.
• Led the training of 10+ team members on digital tools and reporting procedures.
• Spearheaded POS migration project, improving transaction accuracy and team efficiency.
• Recognized for identifying customer trends that influenced service enhancements and operational decisions.

• Financial Reporting
• Forecasting
• Budgeting Tools
• Microsoft Excel
• Google Sheets
• QuickBooks
• Shopify POS
• ExpressTime Timekeeping
• CRM & Customer Database Management
• Microsoft Office Suite
• Zoom
• Google Workspace

• AWS Academy Graduate - AWS Academy Cloud Foundations
• AWS Academy Graduate - AWS Academy Machine Learning Foundations