Aanu Adelusi
Houston,Tx
Summary
A focused manager adept at planning, directing, and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approaches to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training, and empowering teams to excel in performance.
Overview
5
5
years of professional experience
Work History
Team Trainer
Walmart
Albany, GA
11.2021 - 04.2022
- Reactively responded to over 1000+ requested order and strategic guidance on product, and introductions to new lines of business and ensured renewal for every customer
- Worked closely with 1000+ customers and marketing using digital system to deliver valuable products and march them towards successful shopping experience, improving sales at about 80 - 100% monthly
- Provided support to 40+ associates as business coach, keeping associates motivated and optimized their operations
- Measured project performance of 40+ associates to identify areas for improvement and improved sales by 80%.
- Onboarded and cross-trained new employees with training and new hire documentation with existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Identified and managed plans and resources required to meet project goals and objectives of projects from procurement to commission.
Sales floor/Customer service Academy Trainer
Walmart
Albany, GA
06.2021 - 11.2021
- Resolved and responded to customer outage incidents as required, and maintained real-time notes during ongoing incidents.
- Assisted 40+ associates in shipping and receiving of products and other store-related items; warehouse organization and stocking; maintenance of facility; loss prevention and safety, inventory management, cash management, and business reporting.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Planned schedules and delegated assignments to meet coverage and service demands.
- Coached 40+ sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings by 20%.
Digital Academy Trainer
Walmart
Albany, GA
04.2020 - 06.2021
- Increased store’s customer-satisfaction index from 86% to 92% within 1 year; ensured swift resolution of customer issues to preserve customer loyalty while complying with company policies.
- Transformed strategy into standard practice with measurable KPIs.
- Led projects and implementations of internal processes, methodologies, and tools to improve business performance.
- Established positive and effective communication among unit staff and organizational leadership, reducing miscommunication and missing deadlines.
- Managed and monitored project workload, work assignments, and project budgets and schedules of assigned departments.
- Coordinated with General Manager on different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed and implemented strategies related to outreach, surveys, events, communications, development, and partnerships with eye toward engaging diverse and inclusive customers.
Digital Associate
Walmart Neighborhood Market
Albany, GA
05.2019 - 04.2020
- Supervised work of sales and 40+ retail staff to ensure high-quality service to customers.
- Handled inbound customer chat conversations from various delivery systems.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Maximized store sales and profits by 15%, resulting in top-performing store within competitive region.
- Communicated upcoming technology and resource needs to management team to support future staffing needs.
- Collaborated with 100+ local and regional team members to develop optimized content for digital channels such as Facebook, to increase store sales and services.
- Trained and managed 3+ new staff to perform basic, client-interactive outreach and assisted with management of customer relations to increase brand awareness for current sales.
Hostess / Cashier
ARAMARK, CHICK – FIL
Albany, GA
11.2017 - 05.2019
- Ensured that food stocks are full and whether need to be replaced
- Ensured 50+ produce up-to-date and having information about latest healthy cooking techniques
- Delivered and assisted in managing expenses and menu planning
- Operated cash register and maintained through cashier procedures including all transactions run through assigned register, layaway payments, checks, and credit card.
Customer Service Specialist
Teleperformance
Albany, GA
04.2018 - 08.2018
- Conducted reviews, analyzed, and collected data to ensure accuracy and completeness
- Informed 50 customers of sales and promotions to build customer base, boost traffic and increase customer loyalty by 10%.
- Handled angry 10 customers and complaints in diplomatic way in highly professional manner
- Delivered superior customer service to retain existing customers and attract future customers.
- Developed approaches and managed work to ensure highest quality results for customers.
Education
Master of Science - Psychology
University of Phoenix
Tempe, AZ12.2021
Bachelor of Arts - History and Political Science
Albany State University
Albany, GA05.2018
Skills
- Salesforce, and Workday
- Computer Proficiency and Microsoft Office
- Sharepoint & Adobe
- Tableau
- Qualitative and quantitative research
- Project Management & Logistic Planning
- Adaptability and flexibility
- Performance monitoring, teamwork, and collaboration
- Performance & Process Improvement
- Cost analysis, cost control, and cost reduction
- Multi-Unit Operations Management
- Workforce Scheduling
- Staff Coaching and Training, Orientation, and Onboarding
- Problem Anticipation and Resolution
- POS System Operation & Store Policies and Procedures
Websites
Accomplishments
- As a Digital/ Academy Trainer, the store sales increased, which improved the store regional rating for online groceries from last (1 star) to the first (5 stars).
Additional Information
- Won “, Best Associate Award” for instrumental role in driving record-high sales increases, propelling store to improve ranking from #12 in territory to #1 by 2021. Best Associate of the Month from Walmart, Dean List Award from the University of Phoenix.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Team Trainer
Walmart
11.2021 - 04.2022
Sales floor/Customer service Academy Trainer
Walmart
06.2021 - 11.2021
Digital Academy Trainer
Walmart
04.2020 - 06.2021
Digital Associate
Walmart Neighborhood Market
05.2019 - 04.2020
Customer Service Specialist
Teleperformance
04.2018 - 08.2018
Hostess / Cashier
ARAMARK, CHICK – FIL
11.2017 - 05.2019
Master of Science - Psychology
University of Phoenix
Bachelor of Arts - History and Political Science
Albany State University
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