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AANYA LALL
Scottsdale,AZ
Summary
Software Developer and Systems Analyst with 10+ years of experience delivering enterprise technology solutions across SaaS, healthcare, financial services, and software development. Experienced in enterprise technical support, systems analysis, web development, SQL, API integrations, website development, troubleshooting, and business process improvement. Known for quickly learning new technologies, solving complex technical challenges, and collaborating effectively across engineering, operations, customer success, and business teams to deliver practical, user-focused solutions. Combines hands-on software development experience with enterprise IT support and business operations to bridge technical and non-technical teams. Proven ability to improve processes, resolve high-impact production issues, and build technology solutions that improve operational efficiency and customer experience.
Overview
14
14
years of professional experience
Work History
IT Professional
Independent Software Developer
Phoenix, Arizona
09.2022 - Current
- Engineered responsive websites and software solutions for nonprofit organizations, small businesses, and technology brands.
- Designed and developed the original BeeHIV+ Foundation website, establishing the organization's initial online presence.
- Designed and developed the Suds Skin website for a handcrafted soap business.
- Designed and developed the Techeiress technology website showcasing software development services.
- Developed the front-end implementation of the HUSTL Network mobile application from an existing product concept before ending involvement following a contract dispute.
- Assisted with website improvements and digital content initiatives supporting a local law firm's online presence.
- Built/updated responsive websites using WordPress, Webflow, HTML, CSS, JavaScript, and modern web development practices.
- Expanded technical expertise through hands-on software development using React, SQL, APIs, AWS, Visual Studio, Python, Java, PowerShell, networking, and cloud technologies.
IT Systems Support Analyst
Kahala Brands
Scottsdale, Arizona
12.2021 - 11.2022
- Supported enterprise restaurant technology across multiple national franchise brands.
- Provided technical support for software, networking, hardware, and restaurant technology systems.
- Managed website updates and digital menu content, ensuring consistency and accuracy across multiple franchise brands.
- Performed new store installations, configuring hardware, networking, and point-of-sale systems to support successful franchise openings.
- Troubleshot software, networking, and point-of-sale issues across restaurant locations.
- Assisted with systems administration, software configuration, and technical documentation.
- Collaborated with internal departments to efficiently resolve operational and technical issues, enhancing overall service delivery.
- Received the Employee Recognition Award for outstanding performance.
Technical Analyst
AppointmentPlus
Scottsdale, Arizona
11.2018 - 06.2021
- Improved Service Level Agreement (SLA) performance from 85% to 98% within the first month.
- Resolved complex software, SQL, API, website, and application issues, leading to improved user satisfaction.
- Partnered with Engineering, Product, Customer Success, Sales, and Implementation teams to resolve high-impact production issues.
- Identified root causes of recurring software defects and documented findings for engineering teams.
- Assisted customers with software configuration, integrations, data imports, and application troubleshooting.
- Managed multiple high-priority support cases while consistently exceeding service expectations.
- Conveyed technical solutions effectively to technical and non-technical users, enhancing understanding and collaboration.
- Built a reputation for solving complex issues requiring cross-functional collaboration.
- Analyzed client requirements to enhance scheduling software usability.
- Collaborated with teams to troubleshoot technical issues and improve service delivery.
- Captured user feedback to guide product updates and feature enhancements, ensuring alignment with user needs.
- Developed technical documentation for internal processes and user guides.
- Evaluated emerging technologies to recommend improvements for service offerings.
- Performed detailed analysis of existing systems and identified areas for improvement.
- Conducted training sessions for end-users on new systems and applications, enhancing user adoption and satisfaction.
- Trained staff and users to work with computer systems and programs.
Case Manager Specialist
McKesson
Scottsdale, Arizona
09.2018 - 11.2018
- Managed complex healthcare cases requiring coordination with providers, patients, and insurance companies.
- Resolved escalated issues through research, analysis, and cross-functional communication.
- Ranked #1 Team Member for Efficiency.
- Maintained exceptional productivity and accuracy in a high-volume healthcare environment.
- Provided education and resources to patients and families regarding available services.
- Participated in team meetings and professional development activities to stay current on best practices in case management.
- Conducted comprehensive assessments to determine patient eligibility for services.
- Coordinated care plans for patients with complex health needs.
Communications Escalations Manager
SoFi
Cottonwood Heights, Utah
05.2017 - 02.2018
- Promoted after two weeks based on performance.
- Investigated and resolved complex customer escalations.
- Collaborated with Compliance, Operations, and Leadership teams to align customer solutions with organizational standards.
- Balanced customer advocacy with compliance and company requirements to ensure satisfactory resolutions.
- Managed customer escalations to ensure timely resolutions and satisfaction.
- Partnered with cross-functional teams to effectively resolve complex issues, enhancing overall customer experience.
Account Manager
EnerBank USA
12.2016 - 05.2017
- Negotiated payment arrangements, addressing customer concerns to enhance satisfaction and retention.
- Managed delinquent customer accounts, identifying financial solutions that balanced customer needs and company objectives.
- Maintained detailed documentation to support compliance and consistently met performance standards.
Financial Counselor
Recovery Ways
Murray, Utah
06.2013 - 12.2016
- Increased collections from $100,000 to $600,000 through process improvements.
- Engaged with insurance providers, patients, and clinical staff to facilitate clear communication and resolution of financial concerns.
- Provided financial counseling to clients seeking recovery support.
- Partnered with attorneys and tax advisors to deliver comprehensive financial guidance to clients.
- Oversaw insurance verification, billing, authorizations, appeals, and revenue cycle operations to ensure seamless financial processes.
- Ensured compliance while delivering exceptional patient service.
Administrative Assistant
Maxwell Products
Salt Lake City, Utah
08.2012 - 06.2014
- Coordinated office operations, managing scheduling, purchasing, invoicing, and administrative support to maintain workflow.
- Coordinated meetings and scheduled appointments for executives and staff members.
- Managed office communications and correspondence for efficient information flow.
- Facilitated documentation and coordination for leadership to streamline day-to-day business operations.
- Produced detailed reports and presentations using Microsoft Office Suite tools.
Education
Bachelor of Science - Information Technology
University of Phoenix
Phoenix, Arizona04-2023
Advanced Software Development Certificate - Advanced Software Development
University of Phoenix
Tempe, AZ04-2023
Skills
- Programming Languages: JavaScript
- TypeScript
- Python
- Java
- C#
- SQL
- HTML5
- CSS3
- Frameworks & Libraries: React
- React Native
- Nodejs
- Expressjs
- NET
- Web Development & CMS: WordPress
- Webflow
- Shopify
- Responsive Web Design
- Databases: MySQL
- SQL Server
- Cloud & Infrastructure: Amazon Web Services (AWS)
- Microsoft Azure
- Private Cloud
- VPN Configuration
- Development Tools: Visual Studio
- Visual Studio Code
- Git
- REST APIs
- JSON
- Windows PowerShell
- Enterprise Technologies: Enterprise SaaS
- Networking
- DNS
- TCP/IP
- Systems Administration
- Technical Support
- Hardware & Software Troubleshooting
- Technical support
- Web development
- Customer relationship management
- Project management
- Systems analysis
- Troubleshooting techniques
- Effective communication
- Problem resolution
- Supervision and leadership
SELECTED DEVELOPMENT PROJECTS
- BeeHIV+ Foundation, Designer & Developer, Designed and developed the organization's original website., Built a responsive, accessible website supporting the nonprofit's online presence.
- Suds Skin, Designer & Developer, Designed and developed a website for a handcrafted soap business., Created a responsive website aligned with the company's branding.
- Techeiress, Designer & Developer, Designed and developed a technology-focused website showcasing software development services.
- HUSTL Network, Front-End Developer, Developed the front-end implementation of a startup networking application., Built user interface components and application screens from an existing product concept.
Accomplishments
- 10+ years of experience across enterprise technology, SaaS, healthcare, finance, and software development.
- Improved AppointmentPlus Service Level Agreement (SLA) performance from 85% to 98%.
- Increased Recovery Ways financial collections from $100,000 to $600,000.
- Employee Recognition Award recipient – Kahala Brands.
- Ranked #1 Team Member for Efficiency – McKesson.
- Dean's List graduate.
- Bachelor of Science in Information Technology (GPA: 3.80).
- Advanced Software Development Certificate (GPA: 3.95).
- Designed and developed websites for nonprofit organizations, startups, and small businesses.
- Employee Recognition Award – Kahala Brands
- #1 Team Member for Efficiency – McKesson
- Dean's List – University of Phoenix
Timeline
IT Professional
Independent Software Developer
09.2022 - Current
IT Systems Support Analyst
Kahala Brands
12.2021 - 11.2022
Technical Analyst
AppointmentPlus
11.2018 - 06.2021
Case Manager Specialist
McKesson
09.2018 - 11.2018
Communications Escalations Manager
SoFi
05.2017 - 02.2018
Account Manager
EnerBank USA
12.2016 - 05.2017
Financial Counselor
Recovery Ways
06.2013 - 12.2016
Administrative Assistant
Maxwell Products
08.2012 - 06.2014
Bachelor of Science - Information Technology
University of Phoenix
Advanced Software Development Certificate - Advanced Software Development
University of Phoenix