Summary
Overview
Work History
Education
Skills
Timeline
Generic

aaren knox

Deridder,LA

Summary

Dynamic optician with extensive customer service experience at Walmart, recognized for enhancing client satisfaction through personalized eyewear recommendations and effective communication. Proven ability in billing and documentation, leading to increased sales and repeat business. Strong time management skills complemented by a commitment to fostering positive relationships with clients and colleagues alike.

Overview

10
10
years of professional experience

Work History

Optician

Walmart
04.2022 - Current
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
  • Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
  • Boosted social media engagement rates with the creation of compelling and visually appealing content.

Back up Customer Service Manager

Walmart
05.2020 - 09.2022
  • Ensured timely resolution of customer complaints, maintaining strong relationships with clients and fostering brand loyalty.
  • Organized regular team meetings for effective communication of updates, changes, or pertinent information regarding departmental goals or initiatives.
  • Evaluated employee performance through regular reviews, providing constructive feedback and setting clear expectations for continued growth and improvement.
  • Negotiated conflict resolution between customers and staff members when necessary, preserving important business relationships while upholding company policies and standards.
  • Managed scheduling and staffing needs to maintain optimal coverage during all business hours, ensuring consistently high levels of customer support availability.
  • Fostered a positive work environment, leading to increased employee morale and retention rates.
  • Mentored junior team members, contributing to their professional growth and development within the company.
  • Took ownership of customer issues and followed problems through to resolution.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Apparel Team Lead

Walmart
10.2021 - 04.2022
  • Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
  • Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
  • Provided superior customer service leadership by greeting and assisting customers.
  • Conducted regular performance evaluations for team members to identify areas of improvement and establish clear goals for advancement.
  • Enhanced overall store appearance by maintaining clean, organized displays and ensuring merchandise was properly stocked.
  • Fostered a positive work environment by consistently recognizing exceptional performance within the apparel department.
  • Resolved customer complaints promptly, ensuring satisfaction while maintaining a positive brand image for the company.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Technician

Walmart
02.2019 - 10.2021
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
  • Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries.
  • Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
  • Inspected and tested vehicles and completed preventive maintenance such as installing new batteries, oil changes, tire rotations, wheel balancing, new tire replacement, and filter replacement.
  • Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.

Nursery Teacher

First Baptist Church
08.2015 - 11.2019
  • Enhanced learning experiences by incorporating a variety of teaching methods and materials, such as visual aids and hands-on activities.
  • Implemented creative arts projects to develop fine motor skills and encourage self-expression among nursery-aged children.
  • Promoted social-emotional development by fostering a nurturing classroom environment where children felt safe, respected, and valued.
  • Managed classroom resources efficiently to ensure all materials were readily available for planned activities throughout the day.
  • Collaborated with colleagues to develop age-appropriate curriculum and lesson plans that catered to the diverse needs of students.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Developed students'' early literacy skills through storytime sessions, engaging activities, and guided reading exercises.
  • Sang bible songs with children to reinforce lessons.
  • Created daily arts and crafts projects at appropriate difficulty for small children.
  • Worked with parents to ease transitions at beginning and end of VBS.
  • Developed lessons for children aged 0 to 2 participating in Vacation Bible School (VBS).
  • Organized outings and field trips that exposed children to new environments and experiences, broadening their understanding of the world around them.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Assisted teaching Awanas and worked one on one with struggling students

Service Writer

Walmart
04.2018 - 02.2019
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
  • Assisted in inventory management, helping maintain appropriate stock levels for parts department.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Logged work orders and change orders into Software database to track job status.
  • Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
  • Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Investigated and resolved accounting, service and delivery concerns.
  • Cross-trained and backed up other customer service managers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Cashier

Walmart
02.2018 - 04.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Cashier

Chevron
10.2017 - 02.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Completed daily paperwork meticulously, submitting reports to management in a timely manner.
  • Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
  • Scheduled and monitored regular vendor deliveries for fuel and store inventory.
  • Promoted loyalty programs and special offers to increase sales revenue and enhance customer relationships.
  • Adhered to local regulations regarding tobacco, alcohol, lottery tickets sales – minimizing risk of fines or penalties for non-compliance issues.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Learned duties for various positions and provided backup at key times.

Education

None - Theater Arts

University of Wisconsin, Milwaukee
Milwaukee, WI

Skills

  • Customer service
  • Computer skills
  • Billing
  • Retail sales
  • Documentation
  • Time management
  • Administrative functions

Timeline

Optician

Walmart
04.2022 - Current

Apparel Team Lead

Walmart
10.2021 - 04.2022

Back up Customer Service Manager

Walmart
05.2020 - 09.2022

Technician

Walmart
02.2019 - 10.2021

Service Writer

Walmart
04.2018 - 02.2019

Cashier

Walmart
02.2018 - 04.2018

Cashier

Chevron
10.2017 - 02.2018

Nursery Teacher

First Baptist Church
08.2015 - 11.2019

None - Theater Arts

University of Wisconsin, Milwaukee

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