Aarica M Hayes

Accomplished and forward-thinking leader with a record of success in operational leadership, strategic planning, and program execution. Recognized for transforming challenges into opportunities through innovation, collaboration, and emotional intelligence. Skilled in aligning people, systems, and processes to optimize efficiency and achieve measurable results. Committed to developing high-performing teams and implementing solutions that enhance organizational effectiveness and deliver lasting impact.

Leadership and Staff Development

• Established and lead the Talent Management Team, developing content such as social media posts, videos, and infographics to provide resources and tips for career development and personal and professional growth within the Intergovernmental Division of CSSD.
• Directed and mentored a workforce of 24 direct and 30 indirect reports, fostering engagement, accountability, and peak performance across multi-shift operations.
• Trained and recertified over 50 employees annually, elevating compliance accuracy, safety awareness, and service quality.
• Designed and facilitated quarterly development workshops for 50+ staff members, strengthening communication, morale, and team cohesion.
• Guided new hire training cohorts of 15 employees through a performance-focused onboarding model, increasing retention and readiness by 40%.
• Championed peer growth initiatives that built confidence, promoted internal mobility, and reinforced a culture of continuous improvement.

Communication and Innovation

• Represented Child Support Professionals at the 2019 Child Support Directors Association Annual Child Support Training Conference and Expo; also spoke and co lead an interactive workshop - "Social Media Presence" at the event.
• Developed and delivered high-impact presentations for CSSD’s Talent Management Team and the 2025 Learning Summit, reaching an audience of 600+ employees.
• Authored and designed communication content including toolkits, newsletters, and videos, increasing employee engagement with division resources by 70%.
• Created PowerPoint decks and strategic messaging that elevated departmental visibility and aligned with organizational priorities.
• Implemented digital collaboration methods that streamlined communication, shortened project turnaround times by 25%, and improved accessibility.
• Recognized for clear, persuasive, and emotionally intelligent communication that fostered trust and collaboration across all levels..

Relationship Building

• Built and sustained trusted partnerships with departmental leadership, cross-divisional teams, and external stakeholders to ensure successful program outcomes.
• Collaborated with event coordinators, executive speakers, and technical teams to deliver high-quality conferences and workshops.
• Promoted inclusion and professional respect through authentic engagement, empathy, and active listening.
• Recognized as a reliable connector who drives collaboration and harmony across diverse teams.
• Represented the department at 12+ community outreach events, strengthening public trust and expanding service awareness while serving as a Los Angeles County Child Support Services Department Ambassador since 2019.

Project Management

• Directed the end-to-end management of the Talent Management Team’s 2025 Learning Summit presentation, overseeing strategic planning, task delegation, and execution.
• Wrote the team’s first comprehensive strategic plan, aligning goals, timelines, and deliverables for measurable success.
• Coordinated and facilitated 10+ planning meetings, ensuring milestone completion ahead of schedule and seamless virtual delivery.
• Designed and managed all presentation materials, including PowerPoint decks, information sheets, and engagement tools, enhancing presentation quality by 100%.
• Partnered with event coordinators to finalize logistics, submission requirements, and technical specifications for a flawless session launch.
• Increased internal visibility of TMT initiatives and elevated the department’s reputation for innovation and leadership development.

• LACAAEA, Los Angeles County African-American Employee Association, Member
• American Marketing Association, Member
• BCALA, Black Caucus American Library Association, Member
• Grambling University National Alumni Association, Inc.

Los Angeles County's Department of Human Resources Learning Academy – Staff Assistant Certificate Program:

• Interpersonal Relations and Supervisory Skills
• Problem Solving Through Thinking Critically
• Business Writing I
• Business Writing II
• Mathematics

Project Management Institute:

• Predictive Project Management
• Agile Project Management

Udemy Course Certifications:

• Program Manager Essentials
• Diversity, Equity, and Inclusion: A Beginner’s Guide
• Diversity, Inclusion & Unconscious Bias: Essential Training
• Diversity, Equity, and Inclusion 201