Aarielle Jones
Washington,DC
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities who is committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Suicide Prevention Hotline
CCSI Community Service Hotline
2022.08 - 2024.04
- Utilized customer service and people skills to provide non-judgmental and confidential support to people in emotional distress.
- Streamlined response times by implementing efficient call triage processes during peak hours.
- Utilized RingCentral and Microsoft Word for day-to-day tasks.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
EVS Supervisor
MGM National Harbor
Maryland
2022.01 - 2022.07
- Supervised assigned operational functions within the department, consistent with the strategic plan, the fiscal budget, and the company's short-term and long-term profitability objectives.
- Provided strategic plans for new products, services, technology, and processes to ensure the company's competitive position and to anticipate changing customer needs within the dynamic environment.
- Took inventory of supplies and ensured necessary items were ordered and stocked, while maintaining strict key and radio equipment control using proper written records.
- Mentored new employees on proper cleaning techniques, equipment uses, and infection control measures, improving overall team performance.
Decommission Technician
Amazon Web Services Via Metro Systems
2021.03 - 2021.12
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Implemented cost-saving measures by identifying opportunities for process improvements and resource optimization.
- Completed job reports and logs immediately following service calls.
Supervisor
Planned Companies
2020.08 - 2021.01
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Monitored workflow to improve employee time management and increase productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Boosted team performance by developing customer service training materials and conducting service training.
- Created and managed project plans, timelines and budgets.
Sales Service Representative
Agon Inc.
2019.10 - 2020.07
- Developed strong rapport with key accounts, fostering long-term business partnerships for sustained growth.
- Achieved sales targets consistently by applying effective sales strategies and techniques.
- Participated in ongoing training sessions and workshops to stay current with industry best practices, product enhancements, and emerging sales techniques.
- Conducted product demonstrations to prospective clients, leading to increased sales conversions.
- Actively sought out opportunities for cross-selling or upselling within existing accounts, maximizing overall revenue generation from each relationship.
- Contributed valuable insights during strategy meetings based on firsthand experience interacting with customers daily.
- Increased sales revenue by effectively managing customer relationships and addressing their needs.
- Boosted customer satisfaction rates by consistently exceeding expectations in product knowledge and support.
- Negotiated contracts with clients, securing mutually beneficial terms for both parties involved.
- Trained new hires on sales processes and best practices, ensuring a high level of competence across the team.
- Cross-trained and backed up other customer service managers.
Tier 1 Support Technician
R. Emmanuel Consulting & Training Center
2019.05 - 2019.09
- Maximized customer retention rates through diligent follow-ups, ensuring lasting satisfaction with the company''s products and services.
- Reduced call wait times by effectively prioritizing and managing Tier 1 technical support tasks.
- Provided remote support for end users, resolving software installation and configuration issues efficiently.
- Diligently followed up on open tickets, ensuring timely resolutions and keeping customers informed throughout the process.
- Participated in regular training sessions to stay current with industry trends, improving skills and expanding areas of expertise.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Generated reports to track performance and analyze trends.
Education
Comptia A+ - Information Technology
HOPE Project
Washington, DCComptia IT Fundamentals - Information Technology
HOPE Project
Washington, DCSkills
- P>Customer Service
- P>Microsoft Office
- P>Cash Handling
- P>Daily Reporting
- P>Issue Resolution
- P>Inventory Control
- P>Scheduling
- P>Call Management
- P>Report Transcription
- P>Paperwork Processing
- P>Accounting systems and software
Timeline
Suicide Prevention Hotline
CCSI Community Service Hotline
2022.08 - 2024.04
EVS Supervisor
MGM National Harbor
2022.01 - 2022.07
Decommission Technician
Amazon Web Services Via Metro Systems
2021.03 - 2021.12
Supervisor
Planned Companies
2020.08 - 2021.01
Sales Service Representative
Agon Inc.
2019.10 - 2020.07
Tier 1 Support Technician
R. Emmanuel Consulting & Training Center
2019.05 - 2019.09
Comptia A+ - Information Technology
HOPE Project
Comptia IT Fundamentals - Information Technology
HOPE Project
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