Aarika Jarrin
IT Analyst
Rowlett,TX
Summary
Rational IT Professional with 9 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for being a reliable self-starter and quick-learner.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Skills
Technical issues analysis
Technical Support
System upgrades
Critical Thinking
MS Office
Dependable and Responsible
Problem-Solving
Data Entry
Maintenance and Repair
Multitasking Abilities
Flexible and Adaptable
Cultural Awareness
Servers expertise
Analytical and Critical Thinking
Self-Starter
Education
Bachelor of Science - Applied Technology And Performance Improvement
University of North Texas
Denton, TX 11.2011 - 09.2015
Master of Science - Advanced Data Analytics
University of North Texas
Denton, TX 09.2017 - 11.2019
Work History
IT Analyst
Furniture Marketing Group
Plano, TX
09.2020 - Current
- Planned computer systems using information engineering and structured analysis.
- Presented business leaders with ROI estimations to drive project planning.
- Enhanced and reconstructed computer systems to increase efficiency.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Supported operating system and various tools and applications.
- Troubleshot problems or issues with desktops and laptops.
- Saved $5000 by implementing cost-saving initiatives that addressed long-standing problems.
IT Support Analyst
Katian Group Technology
Richardson, TX
07.2013 - 09.2020
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
- Supported users with software, hardware and network issues.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Performed troubleshooting of network connectivity for BYOD (Bring Your Own Device) participants, confirming successful connectivity and BYOD policy compliance.
- Created user accounts and managed access control.
- Configured and distributed devices used daily by employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
Timeline
IT Analyst
Furniture Marketing Group
09.2020 - Current
Master of Science - Advanced Data Analytics
University of North Texas
09.2017 - 11.2019
IT Support Analyst
Katian Group Technology
07.2013 - 09.2020
Bachelor of Science - Applied Technology And Performance Improvement
University of North Texas
11.2011 - 09.2015