Aarika Martinez
Falling Waters,WV
Summary
Highly efficient in customer service well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Reliable and upbeat at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure a growing position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate
Nike
05.2017 - 07.2019
- Multi-tasking, Overlooking, Organizing/Rearranging for new product, Customer Service, Delegating amongst team, Assisting customers in product decisions including fashion related topics.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed customer relations through communication and helpful interactions.
- Proficiency in financial software (e.g., Excel, QuickBooks)
- Attention to detail
- Financial analysis
- Budgeting
- Financial reporting
- Cash flow management
- Financial planning
- Audit preparation
- Compliance
- Risk management
- Investment analysis
Security
SecTek, Inc.
07.2016 - 05.2017
- Recorded daily security occurrences in site assignment log.
- Analyzed data security risks and performed preventive measures.
- Ensured the security of terminal assets via the implementation of robust security measures and protocols to protect against potential threats.
- Improved overall company security by developing and implementing comprehensive security policies and procedures.
- Customer service
- Phone support
- Explanation of benefits (EOBs)
- Active listening
- Problem-solving
- Documentation
- Research
- Computer systems
- Communication skills
- Collaboration
- Performance goals
- Efficiency
- Accuracy
- Quality
- Contract Satisfaction
Security
Admiral Security Services Inc
09.2015 - 07.2016
- Organization, Data entry, Monitoring premises, Daily reports.
- Recorded daily security occurrences in site assignment log.
- Analyzed data security risks and performed preventive measures.
- Improved overall safety within the premises by promptly reporting any observed security breaches or potential threats to management and security personnel.
- Demonstrated exceptional attention to detail by thoroughly inspecting security equipment and protocols regularly, identifying any potential issues before they became critical concerns.
- Streamlined communication between team members by utilizing efficient reporting methods that facilitated prompt action when necessary.
- Delivered top-notch customer service by addressing client inquiries professionally and expediently, instilling confidence in the provided protection services.
- Monitored alarm systems closely, responding rapidly to any triggered alerts with a calm demeanor and effective problem-solving skills to assess the situation accurately.
- Wrote reports outlining activities and results.
- Kept patrons and employees safe and from criminal activity.
- Utilized data analysis to identify any security threats and develop solutions to mitigate risks.
Education
Associate of Business Administration - Business
Valley College - Martinsburg
Martinsburg, WV03.2025
Diploma - General Studies
South Hagerstown High School
Hagerstown, MD01.2011
Skills
- Customer Service
- Excel
- Organizational Skills
- Management
- Phone Etiquette (9 years)
- Attention to Detail
- Conflict Management
- Writing Skills
- Data Entry
- Interpersonal Skills
- Clerical Experience
- Time Management
- Troubleshooting
- Communication skills
- Microsoft Office
- Pricing
- Leadership Qualities
- Computer Skills
- Customer Engagement
- Courteous and Professional
- Relationship Building
- MS Office
- Inbound Calls
Certification
First Aid Certification
Relocation
- Frederick, MD
- Winchester, VA
- Martinsburg, WV
Timeline
Associate
Nike
05.2017 - 07.2019
Security
SecTek, Inc.
07.2016 - 05.2017
Security
Admiral Security Services Inc
09.2015 - 07.2016
Associate of Business Administration - Business
Valley College - Martinsburg
Diploma - General Studies
South Hagerstown High School