Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aarika Thornton

Fargo

Summary

Dynamic Account Manager with a proven track record at Red River Refrigeration, excelling in client relations and customer satisfaction. Leveraged strong communication skills to enhance client retention and resolve escalated issues effectively. Skilled in order processing and invoice balancing, consistently delivering exceptional service and fostering lasting partnerships.

Overview

16
16
years of professional experience

Work History

Account Manager

Red River Refrigeration
11.2024 - 05.2025
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Billed out work orders.

Receptionist

Keith's Air Conditioning and Heating
10.2022 - 11.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.

DSP

Open Door Center
05.2009 - 10.2022
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Recorded status and duties completed in logbooks for management.
  • Maintained strong connections within caregiver community to gain continuous knowledge.

Education

Valley City High School
Valley City, ND

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Customer satisfaction
  • Order processing
  • Invoice balancing

Timeline

Account Manager

Red River Refrigeration
11.2024 - 05.2025

Receptionist

Keith's Air Conditioning and Heating
10.2022 - 11.2024

DSP

Open Door Center
05.2009 - 10.2022

Valley City High School

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