Aariona Woods
Saint Charles
Summary
Customer service professional prepared to enhance team performance and customer satisfaction. Background includes managing customer service operations and optimizing workflows for better efficiency. Known for fostering collaboration and adapting to dynamic environments. Brings expertise in conflict resolution and team leadership.
Overview
14
14
years of professional experience
Work History
BAC Faciliator
Orchard Farm School District
08.2024 - Current
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
- Provided first aid and emergency response as required, prioritizing student health and safety at all times.
- Fostered a positive environment for students, effectively addressing any behavioral issues that arose during before and after school care.
- Promoted physical fitness among students through engaging outdoor games, sports activities.
- Facilitated group activities that promoted social skills development and positive peer interactions among students.
- Contributed to a clean and organized environment by maintaining facility cleanliness, setting up activity areas, and storing supplies properly.
- Improved communication with parents by providing regular updates on their children''s progress and behavior during before and after school care sessions.
Pediatric Eye Specialist Assistant
Mercy Hospital
04.2024 - Current
- Implemented strategies to improve performance, accuracy, and quality.
- Leveraged strong communication skills to build relationships with patients.
- Utilized problem solving techniques to resolve conflicts between departments.
- Documented medical data in patient charts, facilitating accurate records.
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.
- Scheduled appointments and maintained patient records.
- Organized charts before each patient visit in order to ensure that all relevant information is available during the exam.
Home healthcare Aid
Abide Home Healthcare
10.2017 - 01.2023
- Observed changes in client's condition or behavior and reported them to the supervisor or nurse on call.
- Assisted clients with activities of daily living such as bathing, dressing, grooming, eating and ambulation.
- Assisted patients with bathing and grooming to encourage personal hygiene.
Prenatal/Cancer Genetics Medical Assistant
Mercy Hospital
07.2019 - 05.2022
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements. accurately and reported any abnormalities to the supervising physician.
- Documented medical data in patient charts, facilitating accurate records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Scheduled appointments and maintained patient records.
- Supported physicians in examinations, procedures, and diagnostic tests.
- Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records.
- Organized charts before each patient visit in order to ensure that all relevant information is available during the exam.
- Performed laboratory tests such as urinalysis and blood tests under the supervision of a physician.
- Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
- Conducted pre-authorizations and referrals to meet third-party insurer requirements.
VIP Expedited Customer Service
Hollywood Casino
11.2017 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Delivered exemplary customer service and warmly greeted guests.
- Increased referral rates through exceptional customer service and communication skills.
- Provided exceptional customer service, resolving dealer issues quickly and effectively.
- Boosted company reputation by consistently delivering exceptional customer service experiences.
- Managed customer service operations, including taking orders and resolving complaints.
- Provided comprehensive customer service to drive client satisfaction.
- Delivered outstanding customer service to ensure repeat business and referrals.
OBGYN Clinic
William Beaumont Army Medical Center
10.2014 - 07.2017
- Utilized problem solving skills when troubleshooting any technical or operational issues that arose within the clinic setting.
- Assisted physicians with patient exams, treatments, and procedures while adhering to HIPAA regulations.
- Developed strong communication skills while interacting with various healthcare professionals including physicians, nurses, pharmacists and other staff members.
- Maintained cleanliness of exam rooms by stocking supplies and disposing of biohazard materials properly.
- Provided guidance to new employees regarding standard operating procedures within the clinic setting.
Tour Guide
Gateway Arch
04.2011 - 08.2014
- Developed comprehensive knowledge of local attractions, history, and culture.
- Demonstrated ability to provide informative and entertaining tour experiences for groups of all sizes.
- Answered questions from visitors and provided directions as needed.
- Guided groups through various sites, providing detailed information about the sites and their history.
- Managed and led small and large groups of guests while conducting public and private tours.
- Recommended attractions and activities for visitors based on their interests.
Education
Certification - EMS
Respond Right EMS Academy
High School Diploma -
Lutheran North High School
Saint Louis05-2013
Skills
- Supply Management
- Resource Allocation
- Patient-focused care
- HIPAA Compliance
- Medical Terminology
- Checking in patients
- Special Needs Patients
- Emergency Response
- Patient Flow Management
- Data Entry
- Medical office administration
- Discharging Patients
- Customer service advocacy
- Customer service leadership
- Customer service orientation
- Customer service and support
- Healthcare customer service
Timeline
BAC Faciliator
Orchard Farm School District
08.2024 - Current
Pediatric Eye Specialist Assistant
Mercy Hospital
04.2024 - Current
Prenatal/Cancer Genetics Medical Assistant
Mercy Hospital
07.2019 - 05.2022
VIP Expedited Customer Service
Hollywood Casino
11.2017 - 03.2020
Home healthcare Aid
Abide Home Healthcare
10.2017 - 01.2023
OBGYN Clinic
William Beaumont Army Medical Center
10.2014 - 07.2017
Tour Guide
Gateway Arch
04.2011 - 08.2014
Certification - EMS
Respond Right EMS Academy
High School Diploma -
Lutheran North High School
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