Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Aarion Hudson

Marysville,CA

Summary

Resourceful and experienced IT Support Specialist with over a decade of success supporting enterprise-level systems, users, and infrastructure. Skilled in Tier I & II support, Active Directory, and a wide range of business-critical tools and platforms. Recognized for delivering exceptional customer service, resolving technical issues efficiently, and consistently meeting SLA targets. Strong background in documentation, user training, and process improvement with a proven ability to collaborate across departments and drive operational excellence.

Overview

14
14
years of professional experience

Work History

IT Service Desk Associate

Williams Sonoma Inc.
Rocklin, CA
08.2016 - Current
  • Support 700+ retail stores and corporate users worldwide
  • Troubleshoot hardware, software, login, and network issues via ServiceNow and remote tools
  • Maintain systems including Citrix, AMS, Avaya One X, GlobalProtect, Triversity, and Microsoft Office
  • Manage Active Directory accounts, groups, and perform regular cleanup
  • Monitor and escalate recurring issues to reduce repeat incidents
  • Generate and distribute daily performance reports to directors and VPs
  • Coordinate with vendors to ensure timely issue resolution under SLA terms
  • Assist with training new hires and updating SharePoint knowledge base
  • Handle high call volumes while meeting all SLA targets
  • Recognized for detailed documentation, customer service, and workflow improvements

Network Administrator

Ella Ems Soul Food
Las Vegas, NV
04.2016 - 08.2016
  • Designed and set up LAN and wireless network for daily restaurant operations
  • Configured secure Wi-Fi, firewall, and POS connectivity
  • Installed and maintained POS systems to ensure reliable service
  • Provided on-site support for hardware, software, and devices
  • Maintained network security and reduced downtime through routine checks

Enterprise Applications IT Analyst (Contract)

Agile 1 / PG&E
Rancho Cordova, CA
06.2011 - 03.2016
  • Provided Tier 2 support for internal employees across Windows XP/7, McAfee, Java, IE 7–10, Flash, and Microsoft Office Suite
  • Supported encryption platforms (Credant, McAfee) and the PG&E Mobile Connect platform
  • Proficient in SAP systems including SRM; served as SME for SAP Portal, CC&B, and Internet Explorer
  • Created documentation and trained analysts on application-related fixes
  • Promoted from associate to career employee; received IT Value Coin for outstanding teamwork
  • Served as Backup Info Manager and member of the TSC Spirit Committee
  • Recognized as a “Role Model” in annual performance appraisal

Desktop Support Intern

VSP Global
Rancho Cordova, CA
01.2011 - 04.2011
  • Diagnosed and resolved hardware, software, and server-related issues
  • Provided user support for Microsoft Office, Internet Explorer, and third-party applications
  • Logged incidents and resolutions using the HEAT ticketing system
  • Set up workstations and equipment for conferences and training sessions
  • Recognized for delivering excellent customer service to internal staff

Education

Bachelor of Science - Business Administration

Chico State University
Chico, CA
12-2027

Associate of Science - Real Estate

Butte College
Chico, CA
08-2024

Associate of Applied Science - Information Technology

Heald College
Roseville, CA
04.2011

High School Diploma -

Benicia High School
Benicia, CA
06.2007

Skills

Support & Administration:
Tier I & II Technical Support, Active Directory Management, Network & System Administration, VPN Support (AnyConnect, GlobalProtect), SLA Management, Hardware & Software Troubleshooting, End-User Training, Documentation & Knowledge Base Updates

Tools & Platforms:
ServiceNow, Bomgar, Citrix, SCCM, Avaya One X, AMS, MDSS, RSI Guard, CC&B, Concur, BPC, ITAM, SMC/BMC, WebEx, Dart, Irthnet, GIS

Operating Systems:
Windows XP/7/10/11, macOS

Security & Access Management:
Smartcards, MFA, Encryption Technologies, UAC, Mobile Connect

Software & Collaboration Suites:
Microsoft Office Suite, Slack, Chrome, Edge, Safari, Zoom, Microsoft Teams, Okta

Scripting & Additional Tools:
PowerShell, Remote Desktop, VPN Configuration, Printer & Peripheral Support

and more

Affiliations

Founder & CEO
Hudson & Sons Landscaping and Hauling | Marysville, CA
2018 – Present

  • Founded this family business to employ and mentor my sons while providing residential and commercial landscaping and hauling services.

Owner & Captain
SBE Rentals | Sacramento, CA
2019 – Present

  • Operate a licensed boat rental business using my personal 2015 Lowe pontoon boat, serving Sacramento and surrounding areas; captain all trips and drive bookings through strategic social media promotion.

Founder & Lead Photographer
SBE Visuals | Sacramento, CA
2020 – Present

  • Run a creative photography brand specializing in portraits, events, and brand shoots, managing all editing, booking, and visual content.

References

References available upon request.

Timeline

IT Service Desk Associate

Williams Sonoma Inc.
08.2016 - Current

Network Administrator

Ella Ems Soul Food
04.2016 - 08.2016

Enterprise Applications IT Analyst (Contract)

Agile 1 / PG&E
06.2011 - 03.2016

Desktop Support Intern

VSP Global
01.2011 - 04.2011

Bachelor of Science - Business Administration

Chico State University

Associate of Science - Real Estate

Butte College

Associate of Applied Science - Information Technology

Heald College

High School Diploma -

Benicia High School

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Aarion Hudson