Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Aariyah Cotto

Argyle,TX

Summary

Organized and detail-oriented professional with over 3 years of experience in sales, healthcare, and customer service operations. Expertise in CRM management, contract administration, and cross-functional collaboration to enhance accuracy and efficiency. Demonstrated ability to handle high-volume requests while maintaining data integrity and supporting account managers in dynamic environments. Committed to driving operational excellence and enhancing client relationships.

Overview

6
6
years of professional experience

Work History

New Business Representative

CraneTech
Mansfield, Texas
08.2024 - 04.2025
  • Strengthen client relationships through consistent communication and needs- based solutions.
  • Maintained detailed records in CRM systems, ensuring accuracy and reliability for reporting and forecasting.
  • Developed organizational and prioritization skills while managing multiple clients and timelines in a fast-paced environment.

Pharmacy Technician

Walgreens
Northlake, Texas
04.2023 - 08.2024
  • Provided direct patient support by accurately dispensing medications and resolving prescription issues with sensitivity and discretion .
  • Assisted patients in understanding provider instructions and insurance coverage, ensuring clear and compassionate communication.
  • Handled patient concerns and worked collaboratively with pharmacist to ensure a timely resolution.

Team Lead

RaceTrac
Carrollton, Texas
05.2022 - 08.2022
  • Supervised team operations, scheduled shifts, and trained new employees, ensuring quality customer service standards.
  • Handled escalated customer concerns with empathy and professionalism to ensure positive outcomes.
  • improved team efficiency by updating shift workflows and documentation.

Shift Lead

Whataburger
The Colony, Texas
04.2019 - 08.2021
  • Managed daily operations, including scheduling, team assignments, and cash handling.
  • Provided direction during peak hours, ensuring smooth service delivery and customer satisfaction.
  • Assisted team members in handling challenging customer interactions and maintained a supportive environment.

Education

Associate of Arts - General Studies

Howard College
Big Spring, TX
12-2026

Skills

  • Client relationship management
  • Patient support
  • Contract & Opportunity Management
  • Salesforce & CRM Data Maintenance
  • Account & Contact Data Hygiene
  • Written & Verbal Communication
  • Process Improvement & Workflow Documentation
  • Organizational & Time Management Skills
  • Cross-Functional Team Collaboration

Accomplishments

2020-2021- Team Captain- The Colony High School

Timeline

New Business Representative

CraneTech
08.2024 - 04.2025

Pharmacy Technician

Walgreens
04.2023 - 08.2024

Team Lead

RaceTrac
05.2022 - 08.2022

Shift Lead

Whataburger
04.2019 - 08.2021

Associate of Arts - General Studies

Howard College

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