Aarolyn Baughman
Longview
Summary
I am currently seeking a position I can utilize my experience and skills in customer service. I welcome the opportunity to work in a fast paced environment with potential to expand my expertise in the service industry. As an ambitious and studious individual, I feel that I would be a valuable asset to your team.
Overview
5
5
years of professional experience
Work History
Sales Associate
Winchesters Sportsman Outfitter
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Legal Assistant/ Receptionist
WHL PLLC
09.2022 - 05.2023
- Coordinated client appointments and inquiries at front desk.
- Oversaw coordination of timelines and schedules.
- Executed structured client outreach to build and sustain relationships.
- Performed data entry tasks with speed and accuracy.
- Preparing documentation for court proceedings
- Data analysis
- Managed extensive inbound call traffic professionally and efficiently.
- Multitasking
- Coordinated with clients to gather precise documentation.
- Managing the voicemails, postage, paying bills, company and person email
Temporary Front Office Manager
Watson Commercial Painting
06.2022 - 09.2022
- Responsible for day-to-day operations
- Oversee all aspects of management, including payroll and applications
- Maintaining safety standards for facility and equipment
- Ensuring all staff members are properly trained, and qualified to use equipment
- Organizing, managing, and restocking inventory
Shift Lead / Manager
Texas Roadhouse
09.2019 - 06.2022
- My position at Texas Roadhouse advanced quickly as I picked up the required skills
- I was promoted to train people and shortly after promoted to shift lead just one year into my employment
- In this role I was responsible for:
- Greeting customers with a welcoming smile and hello
- Managed large volumes of inbound phone calls.
- Multi-tasking
- Secured consistent task engagement from team members.
- Controlling customer wait times based on who arrived when, and when the next table would be available
- Problem solving
- Ensuring all needs have been met, and finding a solution that satisfies the customer
- Teaching and enforcing correct procedures
Education
High School Diploma -
Rise Academy High
Tyler, Tx05.2021
Skills
- Schedule Management
- Legal Case Management
- Customer Retention
- Data Entry
- Documentation review
- Customer Support
- Critical Thinking
- Time Management
- Multitasking
- Customer service
- Problem-solving skills
Timeline
Sales Associate
Winchesters Sportsman Outfitter
10.2024 - Current
Legal Assistant/ Receptionist
WHL PLLC
09.2022 - 05.2023
Temporary Front Office Manager
Watson Commercial Painting
06.2022 - 09.2022
Shift Lead / Manager
Texas Roadhouse
09.2019 - 06.2022
High School Diploma -
Rise Academy High
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