Customer-savvy FOH worker accustomed to physically demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
FOH Worker
Oz Korean Bbq
05.2025 - 11.2025
Removed dishes and soiled utensils throughout customer meals to keep tables clean and tidy.
Maintained sanitation standards by frequently cleaning tables and high-touch surfaces.
Coordinated between FOH and BOH staff to convey guest requests.
Delivered food orders to guest tables and worked to meet table needs.
Facilitated communication between kitchen staff and servers to ensure timely food delivery.
Contributed to team goals by stepping in to help servers and bussers by cleaning tables/floors, make ordered beverages, manage reservations including taking calls.
Barista Shift Supervisor
Capital One Cafe
07.2024 - 05.2025
Efficiently manage barista staff and ensure high levels of customer service.
Maintain accurate records of daily transactions, including sales totals, cash flow, inventory control, and personnel scheduling.
Provided ongoing coaching and feedback to barista staff to improve performance and increase sales.
Identified areas of improvement within the store operations process; developed plans for implementing changes that improved efficiency.
Created weekly shift schedules for barista staff in accordance with store needs and budget constraints.
Ensured compliance with health safety standards in the work area by conducting regular inspections and providing appropriate corrective action as needed.
Established effective communication channels between management team members and barista staff; encouraged open dialogue regarding issues or concerns.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Barista
Capital One Cafe
03.2024 - 05.2025
Efficiently manage barista staff and ensure high levels of customer service.
Maintain accurate records of daily transactions, including sales totals, cash flow, inventory control, and personnel scheduling.
Provided ongoing coaching and feedback to barista staff to improve performance and increase sales.
Identified areas of improvement within the store operations process; developed plans for implementing changes that improved efficiency.
Created weekly shift schedules for barista staff in accordance with store needs and budget constraints.
Ensured compliance with health safety standards in the work area by conducting regular inspections and providing appropriate corrective action as needed.
Barista
Starbucks
01.2023 - 03.2024
Keep the bars, lobby, bathroom areas clean and restocked during our downtime.
Operated cash registers and handled cash and card transactions.
Multitasking multiple orders at once while maintaining accuracy in product quality.
Excellent communication skills while interacting with customers and coworkers in a professional manner.
Welcomed customers with a smile and created a welcoming environment.
Maintained an efficient workflow by restocking supplies as needed throughout the day.
Provided exceptional customer service by anticipating customer needs before they arise.
Operated espresso machines and commercial coffee brewers to create beverages.
Translator and Interpreter
La Familia Counseling Center, Inc.
05.2016 - 08.2016
Knowledgeable about cultural differences between countries and regions to ensure a successful interpretation process.
Competent in proofreading translated materials for accuracy and clarity before submission.
Interpreted communication between staff and non-English speaking population.
Translated documents using generalized target language to optimize understanding.