Aaron Abbie
Kemp,TX
Summary
A hard working person who doesn't back away from a challenge. Committed to being an asset to the company. A problem solver who isn't afraid of responsibility or a deadline. Confident and comfortable connecting with people, giving advice and help whenever needed. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
TTEC
02.2021 - Current
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Promoted available products and services to customers during service, account management, and order calls.
- Developed and updated databases to handle customer data.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved accounting, service and delivery concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained Tier 1 position across multiple projects.
- Trained in both banking and pre-paid card systems.
- Ability to handle 100 calls per day
Flexographic Printing Assistant
Clear Film Printing LLC
04.2020 - 10.2020
- Monitored time and performance standards and reduced waste and spoilage during run mode
- Properly handled hazardous waste materials to uphold safety regulations
- Accurately set-up fold, adjusting roll mechanisms, tension and guide devices
- Supplied clean-up rags by press, skids, trays and straps
- Examined printed copy for correct ink density, position on paper and registration
- Collaborated with technicians to diagnose equipment breakdowns and address quality issues
- Kept records of materials used and time needed for projects
- Lubricated and maintained printing machines
- Removed printed products from printing machines manually or via hand trucks or power lifts and transitioned material to drying and finishing or storage areas
- Tracked and organized warehouse inventory, accepted and stocked paper and supplies for shipments
- Maintained machines in good working order by cleaning, lubricating and adjusting
- Trained and assisted new printing press operators to provide printing output that satisfied customers.
Home Healthcare Provider, Betty Abbie - Tool
03.2006 - 06.2019
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support
- Supervised medication administration, personal hygiene and other activities of daily living
- Monitored client's well-being, safety and comfort under direction of physician
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs
- Improved patient outlook and daily living through compassionate care
- Maintained clean and well-organized environment to promote client happiness and safety
- Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life
- Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care
- Monitored medications for patients with various conditions, including Parkinson's and kept watchful eye for side effects
- Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients
- Delivered high level of assistance with cooking, meal preparation and shopping
- Administered necessary medications as directed by care plan
- Helped clients stay happy and healthy by providing mental and emotional support
- Managed various daily job tasks, including patient transportation and appointment scheduling
- Monitored and reported clients' progress
- Fostered independence in disabled individuals while closely monitoring safety at all times.
Education
GED -
Trinity Valley Community College
Athens, TX2002
High School Diploma -
Malakoff ISD
Malakoff, TXSkills
- Strong attention to detail
- Client documentation and data management
- Team management
- Organizational skills
- Communication
- Strong work ethic
- Flexible
- Team building
- Calm and Professional Under Pressure
- Typing Proficiency 80wpm
- Customer Relations
- Credit Card Payment Processing
- Technical Support
- Multi-Line Telephone Operation
- Call Center Operations
- Investigate Discrepancies
- Electronic Systems
- Livechat Messaging
- Customer Standards Compliance
- Identity Verification
- Financial Transactions
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Promoted to Subject Matter Expert, advising multiple agents continuously and consistently.
- Separate project, promoted to SCA Chat coach, advising multiple team members on company knowledgebase and practices.
Timeline
Customer Service Representative
TTEC
02.2021 - Current
Flexographic Printing Assistant
Clear Film Printing LLC
04.2020 - 10.2020
Home Healthcare Provider, Betty Abbie - Tool
03.2006 - 06.2019
GED -
Trinity Valley Community College
High School Diploma -
Malakoff ISD