Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Aaron Acevedo

Edinburg

Summary

Adept at elevating service standards and sales performance, I leveraged my technical troubleshooting and relationship-building skills at Ed Payne Motors to enhance customer satisfaction and team productivity. My bilingual proficiency and leadership abilities contributed to achieving and surpassing goals, with a notable increase in repeat business by fostering trust and loyalty among clients.

Overview

11
11
years of professional experience

Work History

Sales Associate

Cavender Chevrolet
06.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.

Service Manager

Ed Payne Motors
06.2023 - 06.2024
  • Trained and guided team members for improved overall performance and morale.
  • Enhanced customer loyalty by developing personalized service strategies based on feedback.
  • Achieved positive customer experiences with proactive communication and follow-up.
  • Optimized resource allocation for enhanced service delivery and reduced wait times.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Monitored service staff performance and provided feedback for improvement.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
  • Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
  • Streamlined service delivery processes, reducing wait times for customers by implementing efficient scheduling systems.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Service Advisor

Ed Payne Motors
06.2021 - 06.2023
  • Developed knowledge of product offerings to provide informed recommendations to customers.
  • Streamlined communication between service departments to improve overall client experience.
  • Delivered exceptional support for client inquiries, fostering loyalty and repeat business.
  • Resolved service issues promptly, maintaining positive customer relationships.
  • Conducted thorough assessments for vehicle issues to recommend appropriate services.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and backed up other customer service managers.

Service Technician

North Park Lexus Rgv
06.2018 - 06.2021
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Located and removed defective parts for skilled adjustment, repair or replacement.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
  • Increased repeat business through exceptional customer service and high-quality workmanship on all repairs.
  • Utilized advanced diagnostic tools to quickly identify vehicle issues, reducing troubleshooting time and labor costs.
  • Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.

Service Technician

Toyota Of Pharr
11.2016 - 06.2018


  • Diagnosed system malfunctions for timely repairs and minimal downtime.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Improved equipment functionality by conducting regular maintenance checks and repairs.
  • Trained new employees on proper use and care of tools, machinery, and safety protocols.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Boosted overall productivity with timely preventive maintenance on key equipment.
  • Developed and implemented strategies to improve maintenance processes.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.

Technician

Ed Payne Motors
01.2014 - 11.2016
  • Analyzed technical documentation to support troubleshooting efforts.
  • Improved equipment performance by conducting regular maintenance and troubleshooting issues.
  • Diagnosed system malfunctions for timely repairs and minimal downtime.
  • Conducted routine inspections to identify potential issues and prevent system failures.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Education

High School Diploma -

Premier High School
Pharr, TX
05-2009

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Employee training and development
  • Customer service management
  • Time management
  • Reliable and responsible
  • Goal oriented
  • Workflow management
  • Team collaboration and leadership
  • Trustworthy and honest
  • Workplace safety
  • Documentation and reporting
  • Service scheduling
  • Work Planning and Prioritization
  • Staff motivation
  • New employee hiring
  • Service quality management
  • Service documentation
  • Goal setting
  • Estimating and quoting
  • Technical troubleshooting
  • Cost estimates
  • Service and parts teams management
  • Quality control
  • Preventive Maintenance
  • Relationship building
  • Technical support
  • Service delivery optimization
  • Staff supervision
  • Flexible schedule
  • Upselling
  • Leadership development
  • Sales support
  • Maintenance planning
  • Bilingual English and Spanish
  • Teamwork and collaboration
  • Problem-solving skills
  • Multi-tasking strength
  • Listening skills

Accomplishments

  • Exceeded monthly quota every month for a year as service manager .
  • Supervised team of 15 staff members. and 15 Technicians
  • Resolved product issue through consumer testing.
  • Successfully recruited and trained 15 new customer service representatives.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Cavender Chevrolet
06.2024 - Current

Service Manager

Ed Payne Motors
06.2023 - 06.2024

Service Advisor

Ed Payne Motors
06.2021 - 06.2023

Service Technician

North Park Lexus Rgv
06.2018 - 06.2021

Service Technician

Toyota Of Pharr
11.2016 - 06.2018

Technician

Ed Payne Motors
01.2014 - 11.2016

High School Diploma -

Premier High School

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Aaron Acevedo