Aaron Adjei-doku
ALEXANDRIA,VA
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Analyst
International Republican Institute
Washington, DC
07.2022 - Current
- Gathered information to produce accounts payable reports for review.
- Prepared reports on purchasing activity including cost savings achieved through negotiations with suppliers.
- Collaborated with other departments such as engineering or production teams during the development phase of new projects.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Executed account updates and noted account information in company data systems.
- Reviewed existing contracts on a regular basis to ensure compliance with company requirements.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Founder
Team Fever LLC
03.2017 - Current
- Built relationships with key stakeholders in industry associations to promote brand visibility.
- Developed strategic initiatives to increase market share and revenue growth.
- Managed day-to-day activities across multiple departments within the organization.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Created content for promotional materials, including brochures, flyers, and websites.
Helpdesk Manager
Cadia Healthcare
Hyattsville, MD
02.2022 - 07.2022
- Filed and retrieved records to support business needs and boost team productivity.
- Assigned tasks and monitored progress of help desk staff.
- Implemented procedures for responding to customer inquiries in a timely manner.
- Developed reports to track customer satisfaction with help desk services.
- Processed paperwork efficiently to support smooth office procedures.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Resolved escalated customer issues promptly and efficiently.
- Monitored daily operations of the help desk team, including performance metrics and ticket resolution times.
Help Desk Support Specialist
CommuniCare Health Services
Alexandria, VA
06.2020 - 02.2022
- Assisted customers with instructional support and product troubleshooting.
- Recorded complaints, product deficiencies, returned orders and other customer documentation in system.
- Fielded help desk customer questions and fulfilled requests.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Business Analyst Intern
Arif Technology
10.2020 - 01.2022
- Analyzed data to identify trends and develop insights for senior management.
- Conducted interviews with stakeholders to understand their needs and objectives.
- Created project plans outlining timelines, goals, milestones, deliverables, and resource allocations.
- Researched industry best practices related to business operations and made recommendations based on findings.
- Monitored progress of projects against established schedules and budgets.
- Facilitated workshops with cross-functional teams to brainstorm ideas for improving operational efficiency.
- Managed timely flow of business intelligence information to users.
IT Intern
Meridian Highschool
Falls Church, VA
06.2021 - 08.2021
- Assisted supervisors with troubleshooting and technical support tasks.
- Supported IT teams in maintaining company hardware and software systems.
- Supported IT manager with department administrative duties and clerical tasks.
- Set up and configured system user hardware and software applications.
- Assisted crew with setting up technical equipment and operational framework.
Assistant Varsity Wrestling Coach
West Potomac High School
ALEXANDRIA, VA
11.2016 - 02.2019
- Communicated with coaches and athletes to discuss tournaments, competitions and other events.
- Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Ran drills, warmups and regular conditioning to build endurance in team of wrestlers.
Field Marketing Specialist
Thompson Creek Window Company
, MD
09.2017 - 10.2018
- Tracked effectiveness of marketing efforts and projects against budget, quality standards and brand standards.
- Executed advertising and public relations programs and arranged sales training for corporate staff and independent sales representatives.
- Interfaced with industry and professional organizations to increase brand awareness and expand networking opportunities.
- Drove sales, created brand recognition and set overall sales goals and specific goals for distinct regions and sectors.
Education
High School Diploma -
West Potomac High School
Alexandria, VA06.2016
Associate of Applied Science -
Northern Virginia Community College
Annandale, VABachelor of Science -
Geogre Mason University
Skills
- File Management
- Remote Support
- Data Analysis
- Microsoft Excel
- Requirements Gathering
- Business Administration
- Operations Analysis
- Workflow Analysis
- Customer Needs Assessment
- Gap analysis
- BI tools expertise
- Project Management
- Consulting
- Data Mapping
- Team Supervision
- Client Service
- Technical Support
- Coaching
- Attention to Detail
- Problem-Solving
Certification
- PMP - Pending
- AWS Cloud- Pending
- CSPO -Pending
Affiliations
- Music Production
- Working out
- Basketball
- Football
Timeline
Business Analyst
International Republican Institute
07.2022 - Current
Helpdesk Manager
Cadia Healthcare
02.2022 - 07.2022
IT Intern
Meridian Highschool
06.2021 - 08.2021
Business Analyst Intern
Arif Technology
10.2020 - 01.2022
Help Desk Support Specialist
CommuniCare Health Services
06.2020 - 02.2022
Field Marketing Specialist
Thompson Creek Window Company
09.2017 - 10.2018
Founder
Team Fever LLC
03.2017 - Current
Assistant Varsity Wrestling Coach
West Potomac High School
11.2016 - 02.2019
High School Diploma -
West Potomac High School
Associate of Applied Science -
Northern Virginia Community College
Bachelor of Science -
Geogre Mason University