Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
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Aaron Adjei-doku

ALEXANDRIA,VA

Overview

7
7
years of professional experience
1
1
Certification

Work History

Business Analyst

International Republican Institute
Washington, DC
07.2022 - Current
  • Gathered information to produce accounts payable reports for review.
  • Prepared reports on purchasing activity including cost savings achieved through negotiations with suppliers.
  • Collaborated with other departments such as engineering or production teams during the development phase of new projects.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Executed account updates and noted account information in company data systems.
  • Reviewed existing contracts on a regular basis to ensure compliance with company requirements.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.

Founder

Team Fever LLC
03.2017 - Current
  • Built relationships with key stakeholders in industry associations to promote brand visibility.
  • Developed strategic initiatives to increase market share and revenue growth.
  • Managed day-to-day activities across multiple departments within the organization.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Created content for promotional materials, including brochures, flyers, and websites.

Helpdesk Manager

Cadia Healthcare
Hyattsville, MD
02.2022 - 07.2022
  • Filed and retrieved records to support business needs and boost team productivity.
  • Assigned tasks and monitored progress of help desk staff.
  • Implemented procedures for responding to customer inquiries in a timely manner.
  • Developed reports to track customer satisfaction with help desk services.
  • Processed paperwork efficiently to support smooth office procedures.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Resolved escalated customer issues promptly and efficiently.
  • Monitored daily operations of the help desk team, including performance metrics and ticket resolution times.

Help Desk Support Specialist

CommuniCare Health Services
Alexandria, VA
06.2020 - 02.2022
  • Assisted customers with instructional support and product troubleshooting.
  • Recorded complaints, product deficiencies, returned orders and other customer documentation in system.
  • Fielded help desk customer questions and fulfilled requests.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Business Analyst Intern

Arif Technology
10.2020 - 01.2022
  • Analyzed data to identify trends and develop insights for senior management.
  • Conducted interviews with stakeholders to understand their needs and objectives.
  • Created project plans outlining timelines, goals, milestones, deliverables, and resource allocations.
  • Researched industry best practices related to business operations and made recommendations based on findings.
  • Monitored progress of projects against established schedules and budgets.
  • Facilitated workshops with cross-functional teams to brainstorm ideas for improving operational efficiency.
  • Managed timely flow of business intelligence information to users.

IT Intern

Meridian Highschool
Falls Church, VA
06.2021 - 08.2021
  • Assisted supervisors with troubleshooting and technical support tasks.
  • Supported IT teams in maintaining company hardware and software systems.
  • Supported IT manager with department administrative duties and clerical tasks.
  • Set up and configured system user hardware and software applications.
  • Assisted crew with setting up technical equipment and operational framework.

Assistant Varsity Wrestling Coach

West Potomac High School
ALEXANDRIA, VA
11.2016 - 02.2019
  • Communicated with coaches and athletes to discuss tournaments, competitions and other events.
  • Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
  • Educated athletes in rules, strategies, sportsmanship and performance principles.
  • Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
  • Ran drills, warmups and regular conditioning to build endurance in team of wrestlers.

Field Marketing Specialist

Thompson Creek Window Company
, MD
09.2017 - 10.2018
  • Tracked effectiveness of marketing efforts and projects against budget, quality standards and brand standards.
  • Executed advertising and public relations programs and arranged sales training for corporate staff and independent sales representatives.
  • Interfaced with industry and professional organizations to increase brand awareness and expand networking opportunities.
  • Drove sales, created brand recognition and set overall sales goals and specific goals for distinct regions and sectors.

Education

High School Diploma -

West Potomac High School
Alexandria, VA
06.2016

Associate of Applied Science -

Northern Virginia Community College
Annandale, VA

Bachelor of Science -

Geogre Mason University

Skills

  • File Management
  • Remote Support
  • Data Analysis
  • Microsoft Excel
  • Requirements Gathering
  • Business Administration
  • Operations Analysis
  • Workflow Analysis
  • Customer Needs Assessment
  • Gap analysis
  • BI tools expertise
  • Project Management
  • Consulting
  • Data Mapping
  • Team Supervision
  • Client Service
  • Technical Support
  • Coaching
  • Attention to Detail
  • Problem-Solving

Certification

  • PMP - Pending
  • AWS Cloud- Pending
  • CSPO -Pending

Affiliations

  • Music Production
  • Working out
  • Basketball
  • Football

Timeline

Business Analyst

International Republican Institute
07.2022 - Current

Helpdesk Manager

Cadia Healthcare
02.2022 - 07.2022

IT Intern

Meridian Highschool
06.2021 - 08.2021

Business Analyst Intern

Arif Technology
10.2020 - 01.2022

Help Desk Support Specialist

CommuniCare Health Services
06.2020 - 02.2022

Field Marketing Specialist

Thompson Creek Window Company
09.2017 - 10.2018

Founder

Team Fever LLC
03.2017 - Current

Assistant Varsity Wrestling Coach

West Potomac High School
11.2016 - 02.2019

High School Diploma -

West Potomac High School

Associate of Applied Science -

Northern Virginia Community College

Bachelor of Science -

Geogre Mason University
Aaron Adjei-doku