Kenneth Alabaugh
Cedar Park,TX
Summary
Experienced customer relations professional in the hospitality and technology industries. Known for positive demeanor, exceptional communication skills, and ability to build strong rapport with clients. Skilled in resolving complex issues, optimizing processes, and maintaining high levels of customer satisfaction. Proficient in using CRM tools such as Salesforce and ServiceNOW to manage customer interactions and support. Passionate about fostering relationships, cultivating partnerships, and driving business growth through exceptional customer service.
Overview
7
7
years of professional experience
Work History
Materials Manager
Dell Technologies
11.2022 - Current
- Installed and integrated hardware components utilizing diagnostic tools, enhancing overall system performance
- Monitored hardware health, optimizing system reliability and operational continuity
- Conducted regular inventory audits to maintain accurate stock levels and minimize excess or obsolete inventory
- Monitored safety stock levels and established order policies to balance inventory availability with minimal investment
- Served as a reliable point of contact between Engineers and support staff, facilitating smooth operations within the Labs
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up
Customer Service Representative
Pinnacle Technical Solutions
12.2020 - 11.2022
- Provided primary customer support to internal and external customers
- Utilized multiple tools including Salesforce, ServiceNOW, Cisco Suite( Webex, Anyconnect, IP Communicator), Unified desktop, and MS Teams
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Recorded actions taken, issues resolved and documented information to effectively manage customer accounts
Assistant Kitchen Manager
Red Robin
09.2017 - 12.2020
- Nationally certified in Training and Food Handling
- Helped with truck orders and food inventory management
- Assisted in opening 2 locations in the Austin area
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas
- Delivered in-depth training to workers in food preparation to promote strong team performance
- Delegated duties down to cooks and followed up with cooks to verify cleanliness and safety of kitchen
Education
High School Diploma -
Leander High School
Leander, TX06.2014
Skills
- Hardware Installation
- Customer Support
- Decision-Making
- Computer hardware troubleshooting
- Inventory Management
- Critical Thinking
- Team Leadership
- Vendor relationship development
- Electronics troubleshooting
- Software Installation
Hobbies and Interests
- Building computers and Keyboards
- Studying computer components and hardware
- Cooking with friends/family
- Experiencing new things
Timeline
Materials Manager
Dell Technologies
11.2022 - Current
Customer Service Representative
Pinnacle Technical Solutions
12.2020 - 11.2022
Assistant Kitchen Manager
Red Robin
09.2017 - 12.2020
High School Diploma -
Leander High School
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