Summary
Overview
Work History
Education
Skills
Timeline
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Aaron Allen

Kokomo,IN

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

15
15
years of professional experience

Work History

Dispatch Supervisor

Paragon Freight System
Malden, MO
02.2018 - 01.2021
  • Modernized communications systems to improve productivity, reliability and efficiency.
  • Supervised team of 35 employees and provided training focused on maximizing overall performance.
  • Maintained meticulous employee records to accurately track attendance and productivity.
  • Managed 5 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
  • Optimized routes through careful planning, realizing cost savings for company.
  • Directed dispatching, routing and tracking of 45 fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Trained 35-45 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 100%.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals..
  • Sent out local drivers to assist 10 hourly callers based on locations, needs and worker availability.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
  • Ordered supplies and allocated resources to personnel based on need.
  • Assessed regulatory and operational risks for escalation to management.

Truck Driver

Green Transportation
Campbell, MO
04.2012 - 03.2018
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Maximized load safety by balancing, securing and weighing products.
  • Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
  • Verified contents of inventory loads against Bills of Lading.
  • Contacted customers to report delayed delivery times.
  • Completed preventive maintenance and mechanical repairs on vehicles.

Owner/Operator Truck Driver

K.C.H.C West
Louisville, MS
05.2012 - 01.2018
  • Operated with safety and skill to avoid accidents and delays.
  • Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Assessed financial reports and statements regularly to update processes and operations for greater profitability.
  • Assessed vehicles in fleet everyday, identifying those requiring immediate repair work and minor maintenance.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
  • Maximized load safety by balancing, securing and weighing products.
  • Completed preventive maintenance and mechanical repairs on vehicles.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Verified contents of inventory loads against Bills of Lading.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Contacted customers to report delayed delivery times.
  • Invoiced, collected monies due and settled accounts with shippers each day.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Pushed and pulled dollies into place and raised and lowered landing gear on semi-trailers.

Education

GED -

Malden High School
Malden, MO

Skills

  • Job Specification Review
  • Equipment Location Identification
  • Work Personnel Advisement
  • Work Order Preparations

Timeline

Dispatch Supervisor

Paragon Freight System
02.2018 - 01.2021

Owner/Operator Truck Driver

K.C.H.C West
05.2012 - 01.2018

Truck Driver

Green Transportation
04.2012 - 03.2018

GED -

Malden High School

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