Aaron Alvarado
Buda
Summary
Resourceful Supply Chain Specialist experienced in managing customs compliance, inventory control, customer service, and transportation logistics. Improved productivity and enhanced quality through effective project management and organizational skills. Focused on implementing process controls and quality improvement initiatives that reduce costs and drive revenue growth.
Overview
30
30
years of professional experience
Work History
Supply Chain Manager
Avis Budget Group
Austin
01.2015 - Current
- During 1st year as Supply Chain Manager, increased warranty recovery money for dept. by 35%.
- Oversaw automotive damage assessments and repair processes to maintain vehicle integrity and minimize downtime.
- Verified vehicle repairs with vendors to ensure compliance with documentation standards.
- Reviewed and submitted vendor proposals to expedite turnaround of damaged vehicles while optimizing cost efficiency.
- Oversee the research, testing, and procurement of company owned and operated automotive fleet repair equipment, materials, supplies, and parts required to maintain fleet, garages and yard facilities.
- Review business plans, financial statements, customer complaint logs, productivity, efficiency, quality assurance and idle vehicle reports, and address any problems within specified areas.
- Ensure adequate levels of fleet inventory based on service levels and rental projections for various time frames and forecast how many vehicles will be completed by fleet maintenance for rental needs.
- Hire and direct all fleet maintenance management staff within the site location and manage all training within the function.
- Directed daily operations and provided guidance to management and staff, fostering a motivated team environment to achieve operational standards.
- Establish, communicate, monitor, and update objectives for subordinates consistent with company goals and objectives. Coach staff and prepare them for current and future business demands, evaluate performance of manager
- Reduced department overtime by 5% through improved scheduling and resource management.
- Consistently met fleet start benchmarks, reaching targets in 10 of 12 months.
- Achieved employee retention by creating an engaging workplace culture.
- Skills Used: Excellent management and interpersonal skills, Very strong communication skills, including the ability to clearly articulate company vision as well as communicate accurate day-to-day operations information to wide variety of audiences, including staff, management, and vendors, Effectively interact with customers and the public, Experience in managing multiple locations (Austin & San Antonio), Team player in a service organization culture and be able to work in a fast paced work environment, Excellent analytical, creative problem solving and organizational skills, Working knowledge of P&L, Review numerous reports and other sources of data in an effort to determine best course of action, Availability to oversee the Fleet Maintenance Department on a varying schedule to include weekends to meet business demands.
Airport Manager
Avis Budget Group
Austin
01.2008 - 01.2015
- Led group of five managers & over 100 employees toward long-term improvement & success.
- Supervised peak activity area, ensuring effective management presence during critical operations.
- Assigned tasks to management team and held them accountable for performance throughout shifts.
- Monitored associates during shifts through direct conversations to support engagement and address concerns.
- Observe, coach, and provide feedback to support CSI opportunities.
- Created daily game plan detailing car availability and specifying goals and objectives.
- Project and aid dispatch to ensure fleet needed by local market stores are met.
- Analyze competitor fleet and pricing structures to enhance company offerings.
- Maintain appropriate communication with HQ, by checking e-mail, especially with regard to Chairmans, Net Jets, Preferred, etc.
- Sit in on quarterly P&L reviews.
Operations Manager
Avis Budget Group
01.2005 - 01.2008
- Audited 10 vehicles per shift for quality, analyzed results, and implemented corrective actions.
- Led service agent work group to uphold car quality and productivity in alignment with QA standards.
- Ensured proper vehicle mix for both ready lines of Avis & Budget Rent A Car.
- Analyzed all FBO deliveries in and out for the day & arrange appropriate fleet.
- Reinforced loyalty practices with team, contributing to enhanced customer retention.
Shift Manager
Avis Rent A Car
01.2002 - 01.2005
- Conducted facility walkthroughs pre- and post-shift to ensure operational standards were met.
- Inspected physical customer-facing and non-customer-facing areas to maintain compliance and service quality.
- Assessed manpower needs across work groups to ensure optimal staffing levels.
- Competently handled complex questions from customers and staff.
- Maintained consistent uniform standards daily.
Lead Rental Sales Agent
Avis Rent A Car
01.2000 - 01.2002
- Supervised RSA's on shift, ensuring adherence to procedures, uniform compliance, and quality standards.
- Studied products in depth to enhance customer service and meet client needs.
- Maintained reports (01, 21, 24, & miscellaneous) in line with audit standards.
- Continuously maintained 80% of the station goals in CSI.
Customer Service Representative
Avis Rent A Car
01.1999 - 01.2000
- Handled customer service issues including directions, vehicle operation assistance, and billing concerns to resolve inquiries efficiently.
- Assisted Avis Preferred members exiting buses to enhance customer experience and satisfaction.
- Checked in returning Avis customers to ensure smooth transitions and timely service.
Service Agent
Avis Rent A Car
01.1998 - 01.1999
- Assisted customers with vehicle selection and rental agreements.
- Processed customer transactions efficiently using rental management systems.
- Managed vehicle inventory and ensured availability for customer needs.
- Cleaned cars to ensure customer satisfaction and quality assurance.
- Met production levels to align with operational goals.
Reservations Specialist
American Airlines Call Center
01.1996 - 01.1998
- Resolved customer service inquiries from American Airlines customers.
- Adjusted reservations to meet customer travel requirements.
- Identified lowest reservation rates for inbound customer inquiries.
Education
College -
University of Texas at San Antonio
San Antonio, TX01-1995
High School Diploma -
Oliver Holmes High School
San Antonio, TX01-1992
Skills
- Inventory forecasting
- Cost analysis
- Vendor management
- Contract negotiation
- Policy implementation
- Fleet maintenance
- Customer relationship management
Timeline
Supply Chain Manager
Avis Budget Group
01.2015 - Current
Airport Manager
Avis Budget Group
01.2008 - 01.2015
Operations Manager
Avis Budget Group
01.2005 - 01.2008
Shift Manager
Avis Rent A Car
01.2002 - 01.2005
Lead Rental Sales Agent
Avis Rent A Car
01.2000 - 01.2002
Customer Service Representative
Avis Rent A Car
01.1999 - 01.2000
Service Agent
Avis Rent A Car
01.1998 - 01.1999
Reservations Specialist
American Airlines Call Center
01.1996 - 01.1998
College -
University of Texas at San Antonio
High School Diploma -
Oliver Holmes High School