AARON ARMANDO LUNA
El Paso,TX
Summary
Highly motivated results-driven individual with 20 years of sales experience. I continuously meet monthly goals and thrive well under pressure. I have experience in management and bringing out the best in my team by being a leader and a model example of morale and ethics. I have great verbal and written communication skills and have the ability to maintain and establish effective working relationships with peers and clients that allows me to be great at problem solving and case management. I am very well organized and use time management effectively to maximize my time and efforts in meeting all sales goals, territory management, strategic planning, and delivering impactful product presentations to clients.
Overview
16
16
years of professional experience
Work History
Texas Works Advisor
Texas Health and Human Services
10.2024 - Current
- Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
- Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.
- Compute and authorize benefits based on eligibility determination.
- Process work in accordance with state and federal regulations and established procedures, guidelines, and timeframes.
- Perform other duties, as assigned.
Sales Leader/ Sales Manager/ Sales Trainer
Allstate Oscar Arrieta Agency
01.2020 - 08.2024
- Managing all agency licensed sales producers
- Experienced in case management
- Training and development of sales producers
- Managing monthly sales growth reports
- Strategic planning and territory management to optimize maximum sales opportunities
Senior Licenses Sales Producer
Allstate Oscar Arrieta Agency
04.2016 - 01.2020
- Property and Casualty Sales
- Life Insurance Sales
- Customer Service
- Customer Retention
- Filing and following up on claims
- Experienced case management
- Strategic planning and territory management to optimize maximum sales opportunities
Licensed Sales Producer
State Farm Manny Casillas Agency
09.2014 - 04.2016
- P&C Sales
- Customer advocate
- Complaint handling and resolution
- Cold calling
- Self-driven
- Life and Health Sales
- Filing and following up on claims
- In-depth knowledge of markets and relationships
- Skilled negotiator
- Excellent communication skills
- Organized
- Group Health and Life benefits
- Strategic planning and territory management to optimize maximum sales opportunities
Life and Health Agent
Mutual of Omaha
06.2014 - 09.2014
- Group Life
- Group Health
- Broker for H&B Services
- Individual Life
- Report Building
- LTD & STD Specialist
- Individual Health
- Supplemental Benefits
- Produced, Serviced, Renewed Book of Business
- Case management
- Strategic planning and territory management to optimize maximum sales opportunities
Office Manager
State Farm Insurance Eric Fierro Agency
07.2011 - 06.2014
- P&C Sales
- Customer advocate
- Complaint handling and resolution
- Cold calling
- Self-driven
- Life and Health Sales
- Filing claims and follow up on claims
- In-depth knowledge of markets and relationships
- Skilled negotiator
- Excellent communication skills
- Organized
- Strategic planning and territory management to optimize maximum sales opportunities
Customer Service Representative
Xerox Corporation
09.2010 - 07.2011
- Strong organizational skills
- Active listening skills
- Seasoned in conflict resolution
- Top sales performer
- Telephone inquiries specialist
- Customer service expert
- Invoice processing
- Telecommunication skills
- Adaptive team player
- Opening/closing procedures
Corporate Collections
ADP
El Paso, TX
07.2009 - 08.2010
- Reviewing open accounts for collection efforts.
- Making outbound collection calls in a professional manner while keeping and improving customer relations.
- Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
- Collect customer payments in accordance with payment due dates.
- Identify issues attributing to account delinquency and discuss them with management.
- Review and monitor assigned accounts and all applicable collection reports.
- Provide timely follow-up on payment arrangements.
- Case manager
- Mail correspondence to customers to encourage payment of delinquent accounts.
Education
Bachelor of Science - Business Management
University of Phoenix
08.2015
Skills
- Fluent in Spanish
- Property & Casualty Sales License
- Life & Health Sales License
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
References
Angelo Salazar, GCC South Terminal Operations Manager, 505-269-5020, asalazar@gcc.com
Awards
- 2017-Regional Licensed Sales Producer Winner- Allstate Corporate
- 2017- Top Sales Producer Winner- Allstate Agency
- 2018- Commitment to Excellence Sales Award- Allstate
- 2018- Top Sales Producer- Allstate Agency
- 2019- Regional Licensed Sales Producer Winner-Allstate Corporate
- 2019-Top Sales Producer Winner- Allstate Agency
- 2020- National Licensed Sales Producer Winner-Allstate Corporate
- 2020- Top Sales Producer Winner-Allstate Agency Winner-Allstate
- 2020- Gregg Wiggins Sales Century Club Winner
- 2020- Allstate Helping Hands Winner- Allstate Corporate
Timeline
Texas Works Advisor
Texas Health and Human Services
10.2024 - Current
Sales Leader/ Sales Manager/ Sales Trainer
Allstate Oscar Arrieta Agency
01.2020 - 08.2024
Senior Licenses Sales Producer
Allstate Oscar Arrieta Agency
04.2016 - 01.2020
Licensed Sales Producer
State Farm Manny Casillas Agency
09.2014 - 04.2016
Life and Health Agent
Mutual of Omaha
06.2014 - 09.2014
Office Manager
State Farm Insurance Eric Fierro Agency
07.2011 - 06.2014
Customer Service Representative
Xerox Corporation
09.2010 - 07.2011
Corporate Collections
ADP
07.2009 - 08.2010
Bachelor of Science - Business Management
University of Phoenix