Aaron Ashenfelter
Springfield,Oregon
Summary
Dynamic professional with a proven track record at the Oregon Department of Human Services, excelling in case management and risk assessment. Adept at fostering collaboration and communication, I successfully developed tailored intervention plans, ensuring child safety and family stability. Recognized for my leadership and adaptability in high-pressure environments, I consistently deliver positive outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Social Service Specialist I
Oregon Department of Human Services
09.2023 - Current
- Investigated allegations of child abuse, neglect, and exploitation, ensuring the safety and well-being of children in potentially harmful situations.
- Conducted home visits to assess living conditions, evaluate family dynamics, and determine the need for intervention or support services.
- Developed and implemented case plans tailored to the needs of children and families, monitoring progress and making necessary adjustments to ensure positive outcomes.
- Collaborated with law enforcement, legal professionals, and community organizations to coordinate services and resources for families in crisis.
- Provided support and guidance to families, connecting them with resources such as counseling, parenting classes, and financial assistance to promote stability and safety.
- Maintained accurate and detailed records of case activities, assessments, and interventions, adhering to legal and ethical standards in child welfare.
Police Dispatcher
Cottage Grove Police Department
10.2021 - 09.2023
- Advises callers on proper course of actions, calms down, and documents their condition until emergency units arrive.
- Enters call information and records into databases.
- Stays up to date on location and activity of emergency units in the area.
- Advises callers on how to handle non-emergency situation, and transfers callers to proper department. Asks caller to describe the nature of the emergency and asks follow up questions as necessary. Demonstrates knowledge of police codes and law enforcement terminology.
- Is capable of determining which emergency situations require the most immediate attention.
Operations Support Specialist
PenFed Credit Union
06.2020 - 09.2021
- Answer universal assist line, ensuring accurate information is provided to MSR’s efficiently and professionally.
- Assist service center team members in the resolution of complex member account problems and questions, making decisions as appropriate.
- Handle escalated member calls and resolve complex member problems; making exceptions to policy within delegated authority as necessary.
- Review member ID documents to ensure compliance with CIP and mitigate fraud.
- Counsel members and potential members on PenFed products, policies, and procedures.
Trooper
Oregon State Police
06.2019 - 03.2020
- Consistently exceeded expectations in maintaining order and ensuring public safety, responding effectively to diverse incidents and apprehending suspects.
- Proactively patrolled, identified safety hazards, and fostered positive community relations through engagement initiatives.
- Demonstrated exceptional communication and interpersonal skills, de-escalating situations and building rapport with diverse populations.
- Maintained accurate records, adhering to departmental policies and procedures, and collaborated effectively with fellow officers and responders.
- Successfully completed specialized training programs (defensive tactics, firearms, crisis intervention), exceeding performance expectations.
- Proficiently utilized police technology and equipment to enhance operational efficiency and safety.
Assistant Manager
Papa Murphy’s
05.2014 - 05.2019
- Supervises and participates in product prep, making sure it is being done efficiently and up to company standards.
- Insures the accuracy and completeness of the daily paperwork.
- Responsible for accurate and timely cash handling, cashier transactions, store’s safe and bank deposits. Assist in management of the operations and staff which includes being a role model for all subordinates. Hire, train, and assess store employee’s productivity and performance.
- Respond promptly to customer needs; solicit customer feedback to improve service, and respond to requests for service and assistance with ease.
Assistant Technology Specialist
Eugene 4j School District
05.2014 - 06.2015
- Assisting with the setup, maintenance, and security of computer networks.
- Provided technical support to students, faculty, and staff, resolving hardware and software issues efficiently and effectively.
- Managed and maintained the school’s computer network infrastructure, ensuring optimal performance and security.
- Installed, configured, and updated software applications, maintaining a secure and up-to-date technology environment.
- Troubleshooted and resolved network connectivity problems, ensuring seamless access to educational resources.
- Trained and assisted users on the effective use of technology resources, providing technical guidance and support.
- Implemented and enforced technology policies and procedures, ensuring compliance with district regulations.
- Collaborated with administrators and teachers to integrate technology effectively into the curriculum.
- Monitored system performance, identifying and resolving potential issues proactively.
- Maintained detailed records of technology assets, software licenses, and support requests.
Education
Associate of Arts - Business Administration
Lane Community College
Eugene, OR06-2018
Skills
- Adaptability
- Communication
- Decision making
- Leadership
- Work ethic
- Case management
- Database management
- Risk assessment
- Data analysis
- Conflict resolution
- Team collaboration
- Adaptability and flexibility
Certification
- Basic Police Certification December 2019 - December 2024
- Basic Telecommunication September 2022 - September 2027
Timeline
Social Service Specialist I
Oregon Department of Human Services
09.2023 - Current
Police Dispatcher
Cottage Grove Police Department
10.2021 - 09.2023
Operations Support Specialist
PenFed Credit Union
06.2020 - 09.2021
Trooper
Oregon State Police
06.2019 - 03.2020
Assistant Manager
Papa Murphy’s
05.2014 - 05.2019
Assistant Technology Specialist
Eugene 4j School District
05.2014 - 06.2015
Associate of Arts - Business Administration
Lane Community College
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