Summary
Overview
Work History
Education
Skills
Timeline
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Aaron Atkins

Phoenix,AZ

Summary

Accomplished Quality Assurance Specialist with a proven track record at Bakkt, enhancing quality systems and leading team collaboration efforts. Expert in quality management systems and internal audits, with a knack for relationship building. Achieved significant process improvements, demonstrating exceptional analytical thinking and project management skills.

Overview

21
21
years of professional experience

Work History

Quality Assurance Specialist

Bakkt
Scottsdale, AZ
03.2021 - Current
  • Monitored agent calls, emails, and chats to ensure adherence to company policies.
  • Assisted in developing training materials related to quality assurance topics.
  • Developed and maintained quality assurance protocols, processes and procedures.
  • Conducted regular internal audits to identify non-conforming issues.
  • Analyzed data from inspection results for trends in order to recommend process improvements.
  • Performed root cause analysis of defects identified during testing cycles.
  • Interpreted and evaluated test results against established criteria to determine compliance with applicable regulations and standards.
  • Investigated customer complaints regarding quality issues and implemented corrective actions accordingly.
  • Utilized Office programs and Google Suite tools in reporting.
  • Consulted with management and personnel to educate on QA standards.
  • Prepared reports to communicate results of quality inspection activities to management.

Field Support Rep II

Ricoh USA
Phoenix, AZ
07.2019 - 08.2021
  • Gained vast experience in the health care field through involvement with multiple sites.
  • Acquired comprehensive knowledge of TRAC, DMNX, @Remote, and MyRicoh.
  • Gained expertise in addressing advanced technical problems.
  • Developed skills in troubleshooting frequent device errors.
  • Utilized multiple machines to manage copying, scanning, faxing, and printing tasks.
  • Ensured high-quality work with attention to detail during specialized training in GIS Mapping.
  • Performed various duties adhering to site operational protocols.
  • Aided preparation of monthly operating reports.
  • Provided technical support to customers in the field.
  • Identified and resolved customer service issues.
  • Maintained accurate records of customer interactions and transactions.
  • Performed on-site installation, maintenance, and repair of equipment.
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Wrote detailed service reports describing work completed, issues and recommendations.
  • Minimized customer callbacks and equipment failure by reviewing job upon completion.
  • Mentored and trained new employees on processes, flow and safety procedures.

Warehouse Associate

Department of Child Services (Arizona)
Phoenix, Arizona
05.2018 - 06.2019
  • Managed file processing tasks in the warehouse with CHILDS.
  • Collected records from multiple agencies across Arizona.
  • Scanned documents for attorney, judge and parent use in court proceedings.
  • Executed quality control protocols.
  • Handled form requests from diverse state departments.
  • Maintained accurate inventory records through manual and computerized systems.
  • Provided assistance with monthly physical inventories as needed.
  • Fostered positive working relationships with internal staff members while providing superior customer service.
  • Adhered strictly to company policies regarding quality control measures throughout the shipping process.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

Production Coach

Amazon
Hebron, KY
04.2014 - 04.2018
  • Facilitated communication between leadership and warehouse associates.
  • Managed around 100 associates each shift.
  • Enhanced overall workplace safety and productivity.
  • Contributed to production projects and daily problem-solving activities.
  • Prioritized quality control measures in warehouse operations.
  • Provided guidance to participants in order to help them develop their skills and achieve desired goals.
  • Mentored team members in order to build confidence and foster a supportive environment.
  • Fostered a positive and motivational environment to boost associate morale and cohesion.

Zone Manager

Walmart
Middletown, KY
01.2009 - 04.2014
  • Oversaw daily operations.
  • Managed approximately 50 employees per day
  • Communicated goals to department managers under direct supervision.
  • Handled tasks from stocking to operating power equipment within assigned area.
  • Assessed candidates to select best fit for roles.
  • Controlled inventory in diverse sectors within the grocery division, encompassing deli, meat and produce.
  • Facilitated HR communications through efficient document processing.
  • Received multiple promotions from an entry-level role to managerial position.
  • Developed and implemented strategies to increase sales in assigned zones.
  • Analyzed customer feedback to identify areas of improvement for products and services.
  • Reviewed daily sales reports to monitor performance against targets.
  • Implemented procedures for inventory control and stock management.
  • Ensured compliance with company policies across all stores in the assigned zone.
  • Built and maintained high performing teams by identifying top talent and focusing on growth and development while coaching and mentoring.

Assistant Manager

Arbys
Carrollton, KY
01.2004 - 01.2009
  • RManaged restaurant operations during shifts.
  • Assisted team members to ensure task completion.
  • Managed store finances to ensure profitability during shifts.
  • Ensured timely updating of inventory logs.
  • Started as an entry-level associate and advanced to Assistant Manager.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved conflicts between team members in an effective manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Identified cost-saving measures that could be implemented without compromising quality standards.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.

Education

Associate of Applied Science - Information Technology/Computer Programming

Jefferson Community And Technical College
Louisville, KY
07-2026

Skills

  • Performance monitoring
  • Verbal and written communication
  • Quality system implementation
  • Quality management systems
  • Project management
  • Quality improvements
  • Warehouse operations
  • Quality assurance
  • Internal audits
  • Public speaking
  • Test planning
  • Test automation
  • Customer service
  • Team leadership
  • Testing processes
  • Documentation and reporting
  • Test results analysis
  • Audit reports
  • Performance testing
  • Detail-oriented
  • Team collaboration
  • Establishing and enforcing policy
  • Analytical thinking
  • File management
  • Data analysis
  • Issue resolution
  • Collaboration skills
  • Relationship building
  • Correction action planning

Timeline

Quality Assurance Specialist

Bakkt
03.2021 - Current

Field Support Rep II

Ricoh USA
07.2019 - 08.2021

Warehouse Associate

Department of Child Services (Arizona)
05.2018 - 06.2019

Production Coach

Amazon
04.2014 - 04.2018

Zone Manager

Walmart
01.2009 - 04.2014

Assistant Manager

Arbys
01.2004 - 01.2009

Associate of Applied Science - Information Technology/Computer Programming

Jefferson Community And Technical College
Aaron Atkins