Aaron Avila
Visalia,CA
Summary
Dynamic Service Coordinator with a proven track record at Americas Tire And Auto Repair, excelling in client advocacy and accurate recordkeeping. Demonstrated success in enhancing customer satisfaction and loyalty through effective problem-solving and exceptional communication skills. Skilled in leading teams to exceed service delivery standards.
Overview
9
9
years of professional experience
Work History
Youth Program Leader
Proyouthheart
09.2023 - Current
- Gathered information and feedback from members about needs and interests.
- Promoted a safe and inclusive environment for all participants through enforcing anti-bullying policies and fostering open communication.
- Developed partnerships with local businesses to secure sponsorships for special events that further enriched the Youth Program experience for participants.
- Assisted in planning, organizing and implementing program activities in accordance with selected curricula to support program goals and incorporate needs and interests of members.
Service Coordinator
Americas Tire And Auto Repair-family Owned Business Since 1984
09.2022 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Coordinated and monitored service activities to confirm work met all requirements.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Communicated with clients and service providers to provide updates on work progress.
Food Service Worker
Barrera’s Food & Co
07.2019 - 09.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Fruit Sorter
Auggies Harvest Co
04.2016 - 08.2020
- Proactively participated in ongoing training sessions, furthering knowledge of industry best practices and improving individual performance.
- Improved fruit sorting efficiency by implementing a color-coding system for faster identification.
- Assisted in the development of performance metrics to evaluate individual and team productivity, leading to targeted improvements and increased efficiency.
Education
Master Of Criminal Justice - Criminology
College of The Sequoias
Visalia, CAExeter Union High Scool
Exeter, CA06.2022
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Team leadership
- Service monitoring and evaluation
- Time management
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Attention to detail
- Excellent communication
Languages
Spanish
Native or Bilingual
Timeline
Youth Program Leader
Proyouthheart
09.2023 - Current
Service Coordinator
Americas Tire And Auto Repair-family Owned Business Since 1984
09.2022 - Current
Food Service Worker
Barrera’s Food & Co
07.2019 - 09.2022
Fruit Sorter
Auggies Harvest Co
04.2016 - 08.2020
Master Of Criminal Justice - Criminology
College of The Sequoias
Exeter Union High Scool