Aaron Bachofer
BPO Specialist
San Antonio,TX
Summary
Results-driven BPO Specialist bringing progressive background in any environment. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Bpo Specialist
Task Us
San Antionio, TX
09.2018 - Current
- Supplied digital content moderation services for multiple campaigns including political and offensive content.
- Provided transcription services for multiple campaigns.
- Managed Merchant services for major delivery corporations including but not limited to, payment issues, item management, account operations and security.
- Provided banking and cryptocurrency asset management services for major cryptocurrency wallet organizations including but not limited to: Send and receive management, Verification issues, Payment troubleshooting, professional understanding of crypto currency operations and NFT moderation services.
- Attended training programs to deepen professional skillset and assisted in training fellow associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
- Maintained current understanding of market conditions, compliance standards and best practices.
Event Coordinator and Promotions
Private Practice
San Antonio, TX
01.2019 - Current
- Provide Talent scouting for music events
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Inspected event facilities to confirm conformance to customer requirements.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Managed event logistics and operations.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Managed administrative logistics of events planning, event booking and event promotions.
Assistant Manager
Krispy Kreme Donuts
San Antonio, TX
03.2015 - 07.2018
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Compiled financial data to comply with budget.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Provided production quality and overall quality assessments regularly.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Education
GED -
Highlands High School
San Antonio, TX 08.2008 - 06.2012
Skills
Documentation and reporting
Account management
LiveChat
Till counting
Call center operations
Transcription
Complaint resolution
Retail store support
Professional telephone demeanor
Digital Content Moderation
Quality control
POS systems expert
Asset management
Staff education and training
Budgeting
Policies and procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Event Coordinator and Promotions
Private Practice
01.2019 - Current
Bpo Specialist
Task Us
09.2018 - Current
Assistant Manager
Krispy Kreme Donuts
03.2015 - 07.2018
GED -
Highlands High School
08.2008 - 06.2012