Aaron Beacom
Key West,Florida
Summary
Developed key operational and managerial skills in fast-paced business environment, seeking to transition into new field. Strong problem-solving and decision-making abilities, with focus on optimizing processes and driving efficiency. Ready to bring fresh perspective and transferable skills to new career path.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner / Operator
Round Mountain Auto
08.2021 - 10.2024
- Managed day-to-day business operations.
- Managed a crew of automotive mechanics
- Responsible for stocking, ordering and supplying automotive parts and supplies
- Increased customer satisfaction by providing high-quality services and timely communication.
- Handled all accounts payable and receivable responsibilities
- Responsible for all marketing using social media and local advertising
- Negotiated contracts with vendors to secure favorable terms for the business.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Professional Services Engineer
Cennox
08.2021 - 06.2024
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Responsible for managing Cennox's 'Managed Source' product
- This product is responsible for remotely maintaining a fleet of over 400 ATMs in the United States providing dedicated support for various financial institutions
- My role is to ensure continued availability of ATMs for customer use
- Responsibilities include basic tasks such as preventive maintenance, software upgrades, software updates, patching, antivirus installs and updates
- More advanced duties include log retrieval and reviewing for errors, building custom ATM advertisement packages tailored to the needs of the customer
- If I can do it remotely, I am responsible for it
- In some instances, I travel and perform software upgrades onsite
Owner Operator
Spoke Logistics
07.2021 - 02.2022
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Team Lead Senior Field Service Tech
Diebold Nixdorf
11.2016 - 06.2021
- Managed a fleet of over 300 ATMs in Southwest Missouri
- Dedicated support for various financial institutions
- My primary role was to ensure continued availability of ATMs for customer use
- Responsibilities include preventive maintenance, hardware repairs, and communication repairs
- Software & hardware upgrades, complete installations of ATMs, working 100% remote with no direct management, working directly with financial customers
- Being on call 7am-11pm
- Team lead functions include scheduling, coordinating appointments with customers, inventory management, training new hires & other administrative duties
Application Analyst
Jack Henry & Associate's
11.2011 - 01.2016
- Tasked with coordinating implementations of software for bank and credit union reporting, document imaging, and electronic signatures
- Working directly with customers remotely and onsite at the customer s location
- Responsibilities include, contacting the customer and scheduling a time to work with them, setting up servers, installing software, testing the software, and training the customer
- Training remotely via remote connection or onsite
- While onsite the training sessions vary from 1-50 users
- Most sessions are train the trainer but I would also work directly with the end user client
- While onsite I work directly with the client to develop processes and procedures for the use of the software/hardware I installed and am training on
- On average I travel onsite twice monthly for a week at a time
- Also responsible for creating documents for our implementation team and customer facing documents for training and How To guides
Technical Support Manager
Teletech
01.2007 - 11.2011
- Managed a team of 40-60 Agents, assisting them with process questions and directing them where to find the answers to their technical questions
- Questions include software, hardware, and network troubleshooting
- Tracked KPIs and created continuous improvement plans.
- Taking escalated calls and defusing irate customers
- Coaching agents on process and Monthly Stats
Skills
- PADI Open Water Diver
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Personnel management
- Staffing
- Negotiation
- Inventory management
- Client relationship management
- Strong work ethic
- Dependable and reliable
- Exotic animal care
- Service writing
- Automotive diagnostics
- Parts ordering
- Quality standards
- ATM maintenance
- Hardware installation
- Network connectivity
- System upgrades
- Electrical troubleshooting
- Software configuration
Certification
PADI Open Water Dive Certified
Microsoft Certified Professional
Hewitt Packard Certified Technical Mentor
Timeline
Owner / Operator
Round Mountain Auto
08.2021 - 10.2024
Professional Services Engineer
Cennox
08.2021 - 06.2024
Owner Operator
Spoke Logistics
07.2021 - 02.2022
Team Lead Senior Field Service Tech
Diebold Nixdorf
11.2016 - 06.2021
Application Analyst
Jack Henry & Associate's
11.2011 - 01.2016
Technical Support Manager
Teletech
01.2007 - 11.2011
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