Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aaron Berez

Frisco,TX

Summary

Client-oriented Leader with five years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with the capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Overview

4
4
years of professional experience

Work History

General/Assistant Manager

Layered
McKinney, TX
01.2023 - Current
  • Trained employees on duties, policies, and procedures.
  • Recruited, interviewed, and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Tracked monthly sales to generate reports for business development planning.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Formed and sustained strategic relationships with clients.
  • Completed thorough opening, closing, and shift change functions to maintain daily operational standards.
  • Prepared staff work schedules and assigned team members to specific duties.

Co-Founder

Lorey LLC
Frisco, TX
05.2022 - 01.2024
  • Developed a business strategy and identified the organization's direction.
  • Managed operations, sales, and marketing.
  • Developed and maintained relationships with clients.
  • Trained employees on duties, policies, and procedures.
  • Recruited, interviewed, and hired qualified staff for open positions.
  • Tracked monthly sales to generate reports for business development planning.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Lead Server Trainer

Chama Gaucha Brazilian Steakhouse
Grapevine, TX
07.2023 - 01.2024
  • Designed and developed training materials for new employees in the organization.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Developed evaluation forms to measure employees' understanding of the material presented during training sessions.
  • Assisted in resolving customer complaints regarding food quality or service delivery.
  • Ensured all servers were knowledgeable about menu items and could answer customer questions.
  • Developed and implemented training plans for new servers.

Customer Service Representative

Fogo de Chao
Plano, TX
05.2021 - 01.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Mentored new employees on procedures and policies to maximize team performance.

Crew Leader

Rosas Cafe
Frisco, TX
02.2020 - 05.2021
  • Mentored newly hired crew members to prepare each for job roles.
  • Delegated daily tasks to team members to optimize group productivity.
  • Settled issues among crew members by addressing problems immediately and mediating disagreements.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Suggested changes in working conditions and use of equipment to increase crew efficiency.
  • Gained independent working skills and guided and mentored less experienced team members.

Education

BBA - Business Administration

International University of Monaco
Monaco

High School Diploma -

Heritage High School
Frisco, TX
05.2022

Skills

  • Advertising and Marketing
  • Business Development
  • Strategic Planning
  • Recruitment
  • Risk Mitigation
  • Staff Training
  • Team Player
  • Client Relations
  • Bilingual
  • Problem Resolution
  • Sales Expertise
  • Customer Relationship Management

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Limited
Portuguese
Limited
French
Limited

Timeline

Lead Server Trainer

Chama Gaucha Brazilian Steakhouse
07.2023 - 01.2024

General/Assistant Manager

Layered
01.2023 - Current

Co-Founder

Lorey LLC
05.2022 - 01.2024

Customer Service Representative

Fogo de Chao
05.2021 - 01.2023

Crew Leader

Rosas Cafe
02.2020 - 05.2021

BBA - Business Administration

International University of Monaco

High School Diploma -

Heritage High School

Similar Profiles

CREATE PROFILE
Aaron Berez