Aaron Bertrand
AURORA,CO
Summary
Motivated professional experienced with financial transaction management and record-keeping. Utilizes precise invoice processing and reconciliation techniques to ensure accuracy. Track record of fostering vendor relationships and enhancing communication efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Accounts Payable/Accounts Receivable Clerk
Next Gen Ice
12.2022 - 03.2025
- Three years Quickbooks accounting experience.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Input financial data and produced reports using Quickbooks.
- Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
- Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
- Provided exceptional customer service to both internal departments and external clients regarding billing inquiries or disputes resolution.
- Supported month-end closing activities, ensuring accuracy in financial records and adherence to deadlines.
- Reduced the number of overdue invoices for improved cash flow management.
- Enhanced vendor relationships through timely payments and clear communication channels.
- Conducted regular account audits to identify discrepancies and resolve outstanding balances in a timely manner.
Warranty Manager
MKB Holdings
06.2021 - 11.2022
- Company Overview: Warranty manager / Service advisor in the fast paced high end boat industry
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Warranty Manager
Transwest Truck Trailer RV
03.2018 - 06.2021
- Provided top customer service to high end clientele, put together warranty claims, coding, filing, and dispersing the money to the proper General ledger controls for warranty completion process.
- Enhanced team performance through consistent training, coaching, and mentoring of warranty department staff.
- Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
Technical Support Specialist/Field Representative
AAA Colorado
11.2012 - 02.2018
- Provided direct assistance to clients, and diagnostics on vehicles that would not start
- Full roadside assistance, including battery sales, lock outs, jump starts, tire changing
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Supported colleagues in the field
- Drove company vehicles with clean driving record
- Exceeded top sales goals resulting in incentive travel
- Assisted with marketing and administration as needed
Education
Bachelor of Science - Business Administration And Management
Utah Valley University
UTAH05.2011
Skills
- Three years Quickbooks experience
- Invoice processing
- Purchase order management
- Payment processing
- Expense reporting
- Bank reconciliation
- General ledger maintenance
- Data entry
- Account reconciliation
- Sales
- Web design
- Team management
- Vendor management
- Writing skills
- Calendar management
- Microsoft Office
- Customer support
- Automotive diagnostics
- Service writing
- Dealership experience
- Service technician experience
- Vehicle maintenance
- Quickbooks
Certification
Forklift Certification
Timeline
Accounts Payable/Accounts Receivable Clerk
Next Gen Ice
12.2022 - 03.2025
Warranty Manager
MKB Holdings
06.2021 - 11.2022
Warranty Manager
Transwest Truck Trailer RV
03.2018 - 06.2021
Technical Support Specialist/Field Representative
AAA Colorado
11.2012 - 02.2018
Bachelor of Science - Business Administration And Management
Utah Valley University
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