Aaron Birge
Auxvasse,MO
Overview
21
21
years of professional experience
Work History
Claim Representative Through Senior
Missouri Farm Bureau
09.2022 - Current
- Improved team productivity by providing ongoing training and support to claims representatives.
- Recommended and set reserves based on expected payouts.
- Mentored new hires on company policies and procedures, fostering a productive work environment within the team.
- Provided exceptional customer service when addressing inquiries from clients regarding their claim status or policy coverage details.
- Managed a large caseload while maintaining strict deadlines and delivering consistent results under pressure situations.
- Negotiated fair settlements with claimants, contributing to favorable outcomes for all parties involved.
- Collaborated with legal professionals to gather necessary information for claim assessments.
- Enhanced customer satisfaction with timely and accurate resolution of claims disputes.
- Increased company profits by minimizing fraudulent activities through diligent research and validation of claim details.
- Assisted in the development of updated internal guidelines for handling specific types of claims cases.
- Developed strong relationships with insurance providers, promoting effective communication for claim resolution.
Insurance Agent
Missouri Farm Bureau
01.2013 - 05.2015
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
Service Manager
Crown Linen
04.2003 - 10.2012
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Associate of Arts -
Moberly Area Community College
Moberly, MO12.1993
Timeline
Claim Representative Through Senior
Missouri Farm Bureau
09.2022 - Current
Insurance Agent
Missouri Farm Bureau
01.2013 - 05.2015
Service Manager
Crown Linen
04.2003 - 10.2012
Associate of Arts -
Moberly Area Community College