Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
COMMUNICATION
Generic

Aaron Birmingham

Herriman,UT

Summary

As a Technical Support Specialist, my primary objective is to support the customers who reach out in need of help with their business by resolving their issues in a timely and friendly manner.

Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.

Overview

7
7
years of professional experience

Work History

Team Lead

Chick-fil-a
05.2022 - Current
  • Led team in daily operations, ensuring high standards of service quality and customer satisfaction.
  • Trained new employees on procedures and best practices, enhancing team performance and cohesion.
  • Conducted regular performance evaluations, providing constructive feedback to promote professional growth.
  • Resolved customer complaints promptly, fostering a positive dining experience and brand loyalty.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Team Member

Aim Wholesale
06.2018 - 10.2018
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
  • Operated warehouse equipment safely, adhering to all safety protocols and guidelines.
  • Conducted quality checks on incoming and outgoing shipments, reducing errors and discrepancies.
  • Supported order fulfillment processes by accurately picking and packing merchandise for shipment.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Education

Certificate - General Education

Salt Lake Community College

Skills

  • Mentoring
  • Team motivation
  • Employee training
  • Giving constructive feedback
  • Performance improvement
  • Leadership
  • Issue resolution
  • Cash handling
  • Attention to detail
  • Evaluating employee work
  • Customer experience driven
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance monitoring
  • Quality control

Accomplishments

Eagle Scout

Timeline

Team Lead

Chick-fil-a
05.2022 - Current

Team Member

Aim Wholesale
06.2018 - 10.2018

Certificate - General Education

Salt Lake Community College

COMMUNICATION

Received calls from guests to resolve issues or place orders. Had to respond in a friendly tone and provide solutions that met their expectations and aligned with store policies.

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