Summary
Overview
Work History
Education
Skills
Timeline
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Aaron Braesicke

Inwood,WV

Summary

Dynamic hospitality professional with a strong background at Glory Days Grill, excelling in customer service and budget management. Proven track record in enhancing team performance through effective mentoring and cross-training. Skilled in resolving guest concerns swiftly, fostering exceptional guest relations, and implementing sales strategies to drive business growth.

Overview

14
14
years of professional experience

Work History

Server/bartender

Carrabbas
09.2011 - 07.2019

Served and took care of guests at my bar while making sure customers were happy and maintained a clean, safe, work environment. Handled cash/card transactions as well as made sure all employees had drinks made for their guests in a timely manner.

Team Captain

Glory Days Grill
09.2021 - 08.2023
  • Ensured smooth operations by maintaining open lines of communication between team members and upper management.
  • Monitored and maintained team chemistry by continually reminding team members about common goal and common bond.
  • Increased overall productivity by streamlining workflow processes and delegating tasks appropriately.
  • Improved employee retention through mentoring, coaching, and providing constructive feedback.
  • Led by example, maintaining high personal performance standards and inspiring team members to excel.

Manager

Glory Days Grill
08.2023 - Current
  • Inspired employees to remain engaged at work, boosting overall performance.
  • Accomplished multiple tasks within established timeframes.
  • Ensured an efficient, systematic, and secure workplace for staff and guests.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.

Server/Bartender

Glory Days Grill
08.2019 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

Bachelor Of Accounting -

Shenandoah University
Winchester, VA

Skills

  • Employee training
  • Performance monitoring
  • Guest relations management
  • Inventory management

Timeline

Manager

Glory Days Grill
08.2023 - Current

Team Captain

Glory Days Grill
09.2021 - 08.2023

Server/Bartender

Glory Days Grill
08.2019 - 08.2023

Server/bartender

Carrabbas
09.2011 - 07.2019

Bachelor Of Accounting -

Shenandoah University
Aaron Braesicke