Aaron Bratcher
Arapaho,OK
Summary
Highly motivated Automotive Service Professional with 20 years of automotive experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
3
3
years of professional experience
Work History
Service Manager
Windy Nissan
09.2023 - 02.2024
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Service Manager
Andy Mohr Ford
07.2022 - 08.2023
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Parts and Service Manager
Chevrolet of Columbus
02.2021 - 07.2022
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed department processes and procedures to boost customer satisfaction.
Education
Diploma - Non accredited college -
Leadership Training Course
01.2002
Degree - Non accredited college -
Texas Bible Institute
01.2001
Diploma -
Round Rock/Leander High School
01.1998
Skills
- Problem Solving
- Critical Thinking
- Team Building
- Customer Service
- Active Listening
- Achiever
- Relator
- Belief
- Responsibility
- Focus
- Shift Scheduling
- Budget Control
- New Employee Hiring
- Work Planning and Prioritization
- Customer Service Management
- Service Quality Management
- Staff Supervision
Timeline
Service Manager
Windy Nissan
09.2023 - 02.2024
Service Manager
Andy Mohr Ford
07.2022 - 08.2023
Parts and Service Manager
Chevrolet of Columbus
02.2021 - 07.2022
Diploma - Non accredited college -
Leadership Training Course
Degree - Non accredited college -
Texas Bible Institute
Diploma -
Round Rock/Leander High School
Personal Information
Title: Senior Automotive Business Professional
Personal Information
Title: Senior Automotive Business Professional
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