Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Aaron Bridges

St Augustine,Florida

Summary

Skilled Assistant Store Manager with proven expertise in driving continuous improvement in all operational areas. Assists peer senior management with all needs while overseeing teams and enhancing performance. Successful at continually meeting or exceeding sales and service objectives. Knowledgeable about brand standards and winning strategies. Expertise in customizing approaches to fit the businesses, markets and target customers.

Overview

12
12
years of professional experience

Work History

Integrated Solutions Consultant

AT&T Mobility
07.2019 - Current
  • Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
  • Developed post-sale technical processes for installation and technical support.
  • Designed post-sale training curricula to educate customers on use and maintenance of their wireless products, Including any insurance related products.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Used consultative sales approach to understand and meet customer needs.
  • Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations. increased YoY sales by 22%

Assistant Store Manager

Lowes Home Improvement
01.2020 - 08.2021
  • Helped with planning schedules and delegating assignments to meet coverage and service
    demands.
    Managed opening and closing procedures and recommended changes to enhance efficiency of
    daily activities.
    Assisted team members with delivering friendly, knowledgeable service to every customer by
    applying proactive monitoring and corrective action strategies.
    Reduced company expenditures and met budget targets by closely monitoring, tracking and
    controlling expenses.
    Promoted professional growth and facilitated talent development of each associate to drive
    performance excellence.
    Processed payments for credit and debit cards and returned proper change for cash
    transactions.
    Interviewed, hired and trained 30 staff associates and equipped to comply with company
    policies and procedures

Department Manager

Lowes Home Improvment
02.2018 - 01.2020
  • Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands. Reduced Internal product damage and operation issues by 13%
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Devised processes to boost long-term business success and increase profit levels.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

Support Manager Front End

Lowe's Home Improvement
04.2017 - 02.2018
  • Scheduled and led weekly store meetings for all employees.
  • Assigned employees to specific duties to best meet needs for store.
  • Scheduled and led weekly store meetings for all employees.
  • Cross-trained and backed up other service managers.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
  • Strong leader of customer support staff.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Maintained accurate records of past due customer account activity.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. by projected amount
  • Maintained up-to-date knowledge of product and service changes.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Updated customer orders from start to finish in accurate and timely manner.
  • Properly replenished store product/ and facility products reduced operation over order by 8%
  • Paid store bills
  • Handle Payroll

Service Manager Zone 3

Lowe's Home Improvement
01.2017 - 04.2017
  • Scheduled and led weekly store meetings for all employees.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Promoted from Department Manager to Service Manager within 3 Weeks.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Scheduled and led weekly store meetings for all employees.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Completed profit and loss performance reports.
  • Scheduled and led weekly store meetings for all employees.
  • Solved unresolved customer issues.
  • Cross-trained and backed up other customer service managers.
  • Cross-trained and backed up other customer service managers.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Maintained accurate records of past due customer account activity.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Department Manager

Lowe's Home Improvement
05.2016 - 01.2017
  • Assigned employees to specific duties to best meet needs of store.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Organized private mailbox system using mailbox manager software.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Completed profit and loss performance reports.

CSA II ProService

Lowe's Home Improvement
05.2012 - 12.2016
  • Prepared merchandise for sales floor.
  • Wrote, negotiated and finalized sales contracts.
  • Trained incoming sales associates.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Greeted customers in timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Responded to customer questions and requests in prompt and efficient manner.
  • Contacted other store locations to determine merchandise availability.
  • Engaged with customers in sincere and friendly manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Prioritized helping customers over completing other routine tasks relegated to store production.
  • Built relationships with customers to increase likelihood of repeat business.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized retail store, including checkout desk and displays.
  • Identified potential shoplifters and alerted management.
  • Trained X amount of new sales associates each quarter.
  • Educated customers about brands to incite excitement about company mission and values.
  • Shared best practices for sales and customer service with other team members to help improve store efficiency.
  • Reordered inventory when it dropped below predetermined levels.
  • Examined merchandise to verify that it was correctly priced and displayed.

Education

High School Diploma -

East Rowan High School
175 St Lukes Church Rd, Salisbury, NC 28146
2011

Skills

  • People-oriented
  • Detail-oriented
  • Staff training and development
  • Goal-oriented
  • Excellent communication skills
  • Strong work ethic
  • Outstanding interpersonal skills
  • Self-motivated
  • Conflict resolution
  • Team leadership
  • Excellent time management
  • Decisive

Accomplishments

  • Received Customer Focused award for Outstanding Customer Service in 2018 (Store 2241)
  • Co-Captained a relief team to Houston Texas (2017) Store 2821
  • Received Employee of the Month (Nov 2016)
  • Achieved 69% Over Plan IN Appliances and Median 56% over plan among my three Departments in FY 2020 1st In District. (13 Stores)

References


Josh Hughes
Area Manager (EyeMed)

Columbia, MO
(573)220-4671

Matthew Green
Assistant Store Manager (Lowes)

Saint Augustine, FL (3238)
(386)-589-1887

Kyle Cox

Sales Manager (FLE Roofing & Restoration)

Saint Augustine, FL

(904)-501-7699

Timeline

Assistant Store Manager

Lowes Home Improvement
01.2020 - 08.2021

Integrated Solutions Consultant

AT&T Mobility
07.2019 - Current

Department Manager

Lowes Home Improvment
02.2018 - 01.2020

Support Manager Front End

Lowe's Home Improvement
04.2017 - 02.2018

Service Manager Zone 3

Lowe's Home Improvement
01.2017 - 04.2017

Department Manager

Lowe's Home Improvement
05.2016 - 01.2017

CSA II ProService

Lowe's Home Improvement
05.2012 - 12.2016

High School Diploma -

East Rowan High School

Similar Profiles

CREATE PROFILE
Aaron Bridges