Aaron Bronaugh
Glasgow,KY
Summary
Driven Territory Sales Manager at AutoZone with a track record of enhancing sales revenue through strategic planning and team motivation. Excelled in customer service and problem-solving, significantly increasing customer satisfaction. Demonstrated exceptional leadership by coaching and cross-training teams, nearly achieving Presidents Club status. Skilled in multitasking and fostering a positive, collaborative work environment.
Overview
18
18
years of professional experience
Work History
Territory Sales Manager
AutoZone
08.2006 - Current
- established processes to achieve sales objectives and related metrics.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Increased sales revenue by developing and implementing strategic territory plans.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- provided motivation through ongoing coaching and guidance towards goal attainment.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Held various positions from part time sales, full time PSM, ASM at the hub 105 and SM for 4years prior to becoming a TSM
- one spot away from being in the Presidents club
Education
High School Diploma -
Washington High School
Kansas City, KS05.2004
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Active Listening
- Decision-Making
- Organization and Time Management
- Organizational Skills
- Multitasking
- Attention to Detail
Timeline
Territory Sales Manager
AutoZone
08.2006 - Current
High School Diploma -
Washington High School