Aaron Brown
Los Angeles,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Customer Experience Coordinator
Sticky Icky Cannabis Dispensary
11.2015 - Current
- Participated in ongoing education and training opportunities to stay current on industry best practices and emerging trends in the cannabis industry.
- Contributed to a positive company culture by maintaining a professional attitude and strong work ethic at all times during daily operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced internal controls by regularly reconciling bank statements and verifying transaction accuracy.
Assistant Fashion Designer
Life Is Easy Apparel
11.2013 - Current
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Prepared and maintained design boards with sketches, fabrics, colors, prints and trims.
- Optimized garment construction techniques through hands-on experience with sewing machinery while working closely alongside skilled tailors during sample development stages.
Uber Partner
Uber Eats
11.2013 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
Amazon Shopper/Cashier
Whole Foods Market
08.2017 - 12.2019
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Customer Service Representative/Dispatcher
Sanford Kramer Plumbing, Heating & Air
09.2010 - 10.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Cultivated strong relationships with customers through proactive follow-ups and issue resolution efforts, increasing repeat business opportunities.
- Ensured accurate record-keeping by maintaining detailed logs of all dispatched jobs, technician assignments, and completed tasks.
Education
High School Diploma -
Hammond High School
01.2007
Skills
- Administrative and Office Support
- Team Leadership
- Verbal and written communication
- Project Management
- Project planning and development
- Microsoft Outlook, Word, and Excel
- Workflow Planning
- Phone dispatch
- Route Planning
- Problem-solving abilities
- Client Relations
- Call Center Operations
Groups
- Proper Hygiene Project, 07/01/20, 12/01/21, All donation based, non-profit, that provided hygiene products to the unhoused in the Skid Row and Downtown Los Angeles surrounding areas. Each member shared responsibility in raising funds, purchasing products, assembling & distributing kits.
- Howard County Martin Luther King Jr. Holiday Student Commissioner, 01/01/04, 12/01/07, Volunteer group, responsible for organizing, hosting, and presenting a yearly event that honored the memory and legacy of Dr. Martin Luther King Jr.
Timeline
Amazon Shopper/Cashier
Whole Foods Market
08.2017 - 12.2019
Customer Experience Coordinator
Sticky Icky Cannabis Dispensary
11.2015 - Current
Assistant Fashion Designer
Life Is Easy Apparel
11.2013 - Current
Uber Partner
Uber Eats
11.2013 - Current
Customer Service Representative/Dispatcher
Sanford Kramer Plumbing, Heating & Air
09.2010 - 10.2013
High School Diploma -
Hammond High School
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