Aaron Brown
LOUISIANA
Summary
Motivated professional with a strong work ethic and adaptability. Exceptional interpersonal skills enhance collaboration and communication. Proven ability to work independently while quickly acquiring new competencies. Committed to improving health quality through effective solutions.
Overview
16
16
years of professional experience
Work History
Analyst, Care Management Specialist
CVS HEALTH CORPORATION
Remote
01.2024 - Current
- Conduct comprehensive assessments of low-risk Dual Special Needs Plan (DSNP) members, developing individualized care plans that address chronic conditions and social determinants of health (SDOH).
- Interact regularly with members via phone to coordinate care, update assessments, and refine care plans using motivational interviewing and behavior change techniques, driving improved adherence and outcomes.
- Collaborate with interdisciplinary Care Teams—including Nurse Care Managers, Care Coordinators, and Transition of Care Coaches—participating in team meetings to discuss barriers and strategies for enhanced outcomes.
- Apply critical analysis and data interpretation to identify patterns and trends in member cases, informing strategic decision-making and care plan design.
- Escalate quality-of-care concerns through established protocols, advocating for member needs while ensuring compliance with NCQA, HEDIS, and CMS Stars standards.
- Developed and improved workflows to streamline case management operations, reducing redundancies and enhancing efficiency across intake, documentation, and follow-up processes.
- Leveraged data analytics tools and automation to drive process improvement, reduce manual error, and increase reporting accuracy for financial and operational analyses.
- Maintain meticulous documentation and consistently achieve ~100% audit accuracy, supporting compliance and performance reporting.
- Utilize decision-making skills to prioritize tasks and allocate resources effectively, resulting in faster case resolution and increased efficiency.
- Mentor and train new hires by sharing expertise in case management workflows and customer service operations, contributing to higher team productivity and quality outcomes.
- Designed and implemented strategies that strengthened regulatory compliance across case management processes, improving efficiency and reducing organizational risk.
Care Management Associate
CVS HEALTH CORPORATION
Remote, Louisiana
08.2021 - 01.2024
- Conducted intake and triage for incoming care team tasks, identifying reasons for admission, and applying targeted intervention business rules.
- Screened members using standardized assessment tools to determine the appropriate level of care, and referral to clinical teams or community resources.
- Collaborated closely with case managers, behavioral health care management, and special populations teams to coordinate comprehensive healthcare services, support project initiatives, and enhance outcomes for high-risk members.
- Supported specialized workflows such as EPSDT and pediatric care management, ensuring timely screenings and follow-up services.
- Enhanced communication channels internally and externally, fostering effective collaboration with providers, members, and stakeholders to improve service delivery efficiency.
- Strategically coordinated healthcare service delivery to ensure cost-effective utilization of participating providers and services, maximizing member benefits and satisfaction.
- Engaged proactively with healthcare providers to facilitate care coordination, enhance treatment plans, and optimize outcomes.
- Conducted non-medical research and data review to support case management, facilitating informed decision-making and efficient resolution of member issues.
- Documented member interactions and care plans accurately in case management systems, maintaining compliance with documentation and quality standards.
- Leveraged data and internal systems to identify and address gaps in case management processes, developing and implementing strategies to improve service delivery, utilization management, and efficiency.
- Demonstrated proficiency in resolving complex case management issues promptly and effectively, ensuring member satisfaction and adherence to regulatory requirements.
- Promoted a supportive and collaborative environment through effective communication and teamwork, contributing to higher morale and improved case resolution efficiency.
- Consistently met or exceeded productivity and quality metrics while maintaining a compassionate and member-focused approach.
Project Manager
Pool Bandit
Eunice, LA
03.2018 - 08.2021
- Managed all phases of in-ground swimming pool construction from design consultation to final completion, ensuring adherence to timelines and budgets.
- Coordinated with clients, architects, and subcontractors to establish project plans and address design changes.
- Oversaw procurement of materials, equipment, and labor, optimizing costs while ensuring high-quality standards.
- Developed detailed schedules, monitored progress, and adjusted resources to achieve timely completion of milestones.
- Conducted inspections and quality assessments for compliance with safety regulations and company standards.
- Managed budgets and tracked expenditures to maximize profitability and minimize overruns.
- Led construction teams and subcontractors by effectively delegating tasks and fostering collaboration.
- Identified risks and implemented mitigation strategies to resolve issues promptly and avoid delays.
- Facilitated communication between stakeholders to address concerns and updates.
Patient Care Tech
DCI
, Louisiana
07.2017 - 03.2018
- Delivered exceptional care to dialysis patients, ensuring professionalism and safety protocol adherence.
- Administered IV fluids and conducted venipuncture for lab analyses, aiding accurate diagnosis.
- Managed dialysate solution preparation and dialyzer changes, prioritizing infection control procedures.
- Monitored patient vital signs and treatment responses, promptly addressing concerns to enhance outcomes.
- Facilitated patient education sessions, improving understanding of treatment procedures and health management.
- Collaborated with nursing staff to support effective patient care management through strong interpersonal skills.
- Ensured hygienic and safe environments by consistently following established safety standards.
- Maintained comprehensive patient records, documenting treatments and medication administration accurately.
Emergency Medical Technician
Acadian Ambulance
, LA
04.2010 - 06.2017
- Delivered emergency medical care and ensured safe patient transport while adhering to safety protocols.
- Administered first aid and supported physicians during medical procedures.
- Maintained comprehensive patient records to facilitate continuity of care.
- Managed ambulance readiness through equipment checks and supply inventory.
- Mentored new EMT personnel to enhance team performance and operational efficiency.
- Fostered communication between patients’ families and medical teams to ensure clarity in care decisions.
- Applied critical thinking skills in high-pressure situations to provide timely patient interventions.
Education
MBA - Healthcare Management
Western Governors University
Salt Lake City, UT09-2024
Bachelor of Science - Management Information Systems
Western Governors University
Salt Lake City, UT04-2024
Skills
- Data analysis and visualization
- Care coordination and management
- Motivational interviewing techniques
- Quality assurance processes
- Process improvement strategies
- Time management skills
- Root-cause and compliance analysis
- Microsoft Office proficiency
- Project management
- Business intelligence solutions
- Tableau and BI dashboards
- Workflow optimization methods
- Healthcare compliance and HEDIS measures
- Stakeholder engagement
- Healthcare quality
Timeline
Analyst, Care Management Specialist
CVS HEALTH CORPORATION
01.2024 - Current
Care Management Associate
CVS HEALTH CORPORATION
08.2021 - 01.2024
Project Manager
Pool Bandit
03.2018 - 08.2021
Patient Care Tech
DCI
07.2017 - 03.2018
Emergency Medical Technician
Acadian Ambulance
04.2010 - 06.2017
MBA - Healthcare Management
Western Governors University
Bachelor of Science - Management Information Systems
Western Governors University