Aaron Brown
Fishers,IN
Summary
Dynamic operations leader with a proven track record at Tesla, driving over $40 million in sales while enhancing delivery processes. Skilled in security foundations and critical thinking, I excel in resolving complex issues and fostering cross-functional collaboration to ensure policy-aligned operations and exceptional customer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr Operations Advisor - Delivery
Tesla
Indianapolis, IN
02.2024 - Current
- Lead delivery operations for high-value assets, handling sensitive customer and financial information securely.
- Investigate and resolve complex issues using data, root-cause analysis, and cross-functional coordination.
- Create and refine processes and documentation that reduce errors and support consistent, policy-aligned operations.
Tesla Advisor / Customer Experience Specialist II
Tesla
Indianapolis, IN
02.2019 - 02.2024
- Educated customers on complex products, clarifying features and risks effectively.
- Monitored activities using Salesforce and internal CRM systems to escalate issues promptly.
- Generated over $40 million in sales revenue for company within four years.
Education
B.S. - Informatics
Indiana University School of Informatics - IUPUI
Indianapolis, IN01.2020
Skills
- Security foundations
- CIA triad
- Security controls
- Assets/threats/vulnerabilities
- Basic risk assessment
- TCP/IP
- Ports & protocols
- Firewalls
- Basic network security concepts
- Linux CLI
- SQL queries
- Python (automation)
- Google Cybersecurity labs
- Microsoft Office
- Customer service
- Communication
- Incident escalation
- Documentation
- Critical thinking
- Teamwork
Certification
Google Cybersecurity Professional Certificate, Google, Foundations of Cybersecurity, Manage Security Risks, Networks & Network Security, Linux and SQL, Assets, Threats, and Vulnerabilities, Detection and Response, Automate Cybersecurity Tasks with Python
Cybersecurity Projects
- Security Analyst Practice Labs, Google Cybersecurity Program, Reviewed security logs to identify suspicious events and outline incident response steps., Used Linux, SQL, and Python to investigate data, automate routine checks, and produce clear investigation summaries.
- Risk & Vulnerability Assessment Exercise, Identified key assets, mapped threats and vulnerabilities, and rated risk by likelihood/impact., Recommended mitigation steps and documented findings for a non-technical audience.
Timeline
Sr Operations Advisor - Delivery
Tesla
02.2024 - Current
Tesla Advisor / Customer Experience Specialist II
Tesla
02.2019 - 02.2024
B.S. - Informatics
Indiana University School of Informatics - IUPUI