Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Joe Rodgers Senior Award
Generic

AARON BUCHANAN

Mims

Summary

Dynamic sales professional with a proven track record with all my past jobs, excelling in customer service and relationship building. Achieved consistent sales targets through effective strategies and exceptional product knowledge. Recognized for fostering teamwork and maintaining a positive environment, Eger to learn you will not be disanointed i strive to be the best at whatever i do. Customer service is my passion, im a people person i build life relationships with people.

Overview

18
18
years of professional experience

Work History

Sales Associate

67 HOME FURNISHINGS
10.2024 - Current
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Unit Manager

Waffle House
10.2021 - 10.2024
  • Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
  • Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
  • Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
  • Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
  • Promoted a culture of safety within the unit by enforcing strict adherence to protocols, guidelines, and infection control measures.
  • Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.

Sales Associate

Badcock Home Furniture
10.2017 - 10.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Flight Attendant

Republic Airways Holdings Inc
09.2017 - 10.2018
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.

Assistant Manager

Dunkin' Donuts
07.2015 - 09.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Head Cashier Supervisor

Winn Dixie
03.2013 - 07.2015
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
  • Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
  • Improved communication between cashiers and other store departments to provide seamless customer experiences.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Trained newly hired sales team in upselling techniques.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.

Oven Operator

Kellogg's
09.2010 - 03.2013
  • Checked temperature control to maintain proper conditions.
  • Collaborated with maintenance technicians to troubleshoot equipment issues, minimizing downtime.
  • Adapted quickly to changing demands or priorities while maintaining focus on achieving desired outcomes efficiently and effectively.
  • Improved production efficiency by consistently monitoring and adjusting oven temperatures and conveyor speeds.
  • Met production deadlines consistently through effective time management strategies during busy periods.
  • Ensured product quality by conducting regular visual inspections and removing any defective items.
  • Enhanced product consistency by accurately measuring ingredients according to established recipes.
  • Reduced waste and improved yield with proper loading and unloading of materials onto the oven conveyor system.

Head Cashier

Lowes Home Improvment
01.2009 - 09.2010
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.

Jewelry Sales Associate

THE CASTLE JEWELRY
01.2008 - 04.2010
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.

Education

High School Diploma -

PIKE COUNTY CENTRAL HIGH SCHOOL
Pikeville, KY
05-2009

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Money handling
  • Cash register operation
  • Cash handling
  • Client service
  • Conflict resolution
  • Store opening and closing
  • Sales expertise
  • Customer needs assessment
  • Complex Problem-solving
  • Sales strategies
  • POS system operation
  • Meeting deadlines
  • Upselling
  • Professional demeanor
  • Adapt to diverse groups
  • Cleaning techniques
  • Guest relations
  • Strategic planning
  • Inventory tracking
  • Inventory control
  • Policy and procedure adherence
  • Merchandise display
  • Product recommendations
  • Order processing
  • Display setup
  • Brand promotion
  • Negotiation tactics
  • Persuasion techniques
  • Sales forecasting
  • Friendly and outgoing
  • Customer engagement
  • Upselling and cross selling
  • Written and oral communication skills
  • Retail loss prevention

Accomplishments

    *while working at the furniture store i maintained top sales associate. Was the first sales associate to reach a million the first year of employment (mind you no other sales associate had done that in the 30 years before me.)

    * I received the Highest honor waffle house will give its unit managers Which was the Joe Rodgers Senior Award.

Timeline

Sales Associate

67 HOME FURNISHINGS
10.2024 - Current

Unit Manager

Waffle House
10.2021 - 10.2024

Sales Associate

Badcock Home Furniture
10.2017 - 10.2021

Flight Attendant

Republic Airways Holdings Inc
09.2017 - 10.2018

Assistant Manager

Dunkin' Donuts
07.2015 - 09.2017

Head Cashier Supervisor

Winn Dixie
03.2013 - 07.2015

Oven Operator

Kellogg's
09.2010 - 03.2013

Head Cashier

Lowes Home Improvment
01.2009 - 09.2010

Jewelry Sales Associate

THE CASTLE JEWELRY
01.2008 - 04.2010

High School Diploma -

PIKE COUNTY CENTRAL HIGH SCHOOL

Joe Rodgers Senior Award

This award mean you are the success your store is top tear the best of the best. this award is the highest accomplishment a manager at waffle house can get.

Similar Profiles

CREATE PROFILE