Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aaron Burrell

Douglasville,GA

Summary

Astute financial management professional well-versed in regulations, best practices and growth strategies of collections industry organizations. Proactive and resilient in the face of diverse financial and business challenges. Dedicated to helping develop business on a sound financial footing. Focused Collections leader who delivers consistent and professional work for every assignment. Offers 20+ years in third party collections industry environments and top-notch abilities in debt recovery. Trained in secured, unsecured and medical debt. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management. Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.

Overview

18
18
years of professional experience

Work History

Team Lead

ARC Management Group
Marrietta, GA
07.2017 - Current
  • Converted overdue balances by contacting customers via telephone and approved written correspondence
  • Arranged balance in full plus fees on first call and secured at least partial payment with 90% of initial contacts
  • Utilized various skip tracing techniques to locate debtor contact information
  • Educated team on compliance with federal and state regulations governing debt collection practices, including Fair Debt Collection Practices Act FDCPA

Collections Manager

Hollis Cobbs Associates
Atlanta, GA
07.2013 - Current
  • Monitored trends in accounts receivable data to identify patterns and improve collection efforts
  • Surveyed monthly reports on outstanding balances, collections activities, and progress toward departmental goals
  • Maintained 90% collection rate team-wide through proper staff training and management
  • Trained new employees on company policies, procedures, and best practices related to collections management
  • Directed well-qualified, diverse and highly successful team collecting $500,000.00 to $800,000.00 in monthly revenue

Collections Manager

Portfolio Recovery Associates
Birmingham, AL
01.2012 - 07.2013
  • Kept team on-track and effective by monitoring daily productivity numbers and proactively adjusting strategies
  • Managed collections tracking, monitoring trends, and preparing regular reports for senior management
  • Evaluated past-due loans, prevented delinquencies and recovered charge offs
  • Prepared professional business correspondence and verbal statements to effectively communicate and enforce policies
  • Guided new employees on company policies, procedures, and best practices related to collections management

Collections Manager

Amsher Collection
Birmingham, AL
07.2006 - 07.2012
  • Attained customer retention with proactive, service-oriented strategies and persuasive prepared scripts
  • Coordinated escalation of collections activities to include legal action and debt collection notifications
  • Evaluated settlement offers to verify compliance with policies and recovery specified amounts
  • Maintained 90% collection rate team-wide through proper staff training and management
  • Assessed and forecasted past-due loans, prevented delinquencies and recovered charge offs

Education

Diploma - General

Tuscaloosa County High School
05.1987

Associate in Science (A.S.) - Accounting

Shelton State College

Skills

  • Microsoft office
  • Excel
  • Regulatory Compliance
  • Analytical Reasoning
  • Performance Improvement
  • Policy Enforcement
  • Portfolio Management Competence
  • Staff Training
  • Performance monitoring
  • Work assignment delegation
  • Workflow management
  • Operations management
  • Relationship building
  • Strategic planning

Timeline

Team Lead

ARC Management Group
07.2017 - Current

Collections Manager

Hollis Cobbs Associates
07.2013 - Current

Collections Manager

Portfolio Recovery Associates
01.2012 - 07.2013

Collections Manager

Amsher Collection
07.2006 - 07.2012

Diploma - General

Tuscaloosa County High School

Associate in Science (A.S.) - Accounting

Shelton State College
Aaron Burrell