Manager & Training Head
Chick-Fil-A Restaurant
03.2025 - Current
Aaron Butler
Restaurant Manager – Chick-fil-A
Leawood ,KS
Timeline
Team Coach
Chick-Fil-A Restaurant
01.2024 - 03.2025
Pro Team Member
Chick-Fil-A Restaurant
11.2023 - 01.2024
Team Member
Chick-Fil-A Restaurant
06.2023 - 11.2023
Work History
Manager & Training Head
Chick-Fil-A Restaurant
03.2025 - Current
- Oversee daily restaurant operations, leading a team of 15–20 members per shift and ensuring every area runs smoothly
- Given Training Director responsibilities by the Operator, leading all hiring, interviews, orientations, and onboarding
- Design and manage the full training system, create materials, lead trainer meetings, and coach trainers for consistency
- Track guest experience scores and implement strategies to improve service and satisfaction
- Manage scheduling, monitor labor, and track inventory to control costs and keep operations efficient
- Handle disciplinary actions, coaching conversations, and feedback to maintain a high-performing team
- Collaborate with the Operator on business planning, leadership development, and new initiatives to grow the restaurant
- Step into any area of the restaurant as needed to model Core 4, second‑mile service, and leadership under pressure
Team Coach
Chick-Fil-A Restaurant
01.2024 - 03.2025
- Led day‑to‑day training for new hires, ensuring they learned Core 4, second‑mile service, and role expectations
- Coached team members through feedback, encouragement, and hands‑on support
- Helped write and update training materials to keep them clear and effective
- Worked side‑by‑side with managers to identify training gaps and build stronger systems
- Set the standard for performance by modeling excellence in every position
Pro Team Member
Chick-Fil-A Restaurant
11.2023 - 01.2024
- Worked closely with managers to strengthen and improve training systems
- Attended weekly leadership meetings to give input on training progress and team needs
- Created training videos and slideshows to support consistent onboarding
- Cross‑trained in every area of the restaurant to teach and support all roles
- Helped new team members build confidence by giving feedback and hands‑on guidance
Team Member
Chick-Fil-A Restaurant
06.2023 - 11.2023
- Learned and handled key responsibilities like taking orders, running food, stocking, and keeping the restaurant organized
- Made guests feel welcomed and ensured orders were served quickly and accurately
- Stayed reliable and ready to help in any area the team needed
- Practiced the Core 4 and second‑mile service to deliver the best guest experience
- Built strong skills in staying calm and focused during busy shifts
Overview
3
3
years of professional experience
Skills
- Leadership – guiding and motivating teams during shifts
- Training & Development – creating materials and coaching new hires
- Guest Service Excellence – handling guests with professionalism and care
- Operations Management – keeping scheduling, labor, and inventory on track
- Problem Solving – resolving issues quickly and keeping things running smoothly
- Communication – clear and professional with team members, guests, and leadership
- Hiring & Onboarding – interviewing, orienting, and bringing in new team members
- Conflict Resolution – handling team or guest issues calmly and fairly
- Team Building – creating a positive, motivated work environment
- Time Management – balancing busy shifts, meetings, and training responsibilities
- Adaptability – stepping into any role or task the restaurant needs
Summary
I am a committed and hands-on restaurant leader with two years of experience at Chick-fil-A, growing from team member to Manager and Training Head. I lead shifts with confidence, support daily operations, and guide a team of up to twenty employees while maintaining strong standards in accuracy, hospitality, and overall guest experience. I take pride in creating a work environment where guests feel cared for and team members feel supported and prepared.
As Training Head, I oversee the full training process from hiring and interviewing to onboarding, scheduling, and building clear and consistent training systems. I create structured, step-by-step training programs for every front-of-house and drive-thru position, and I coach team members on Core 4, second-mile service, accuracy, and speed. I focus on developing strong team coaches, future trainers, and upcoming leaders who can positively impact our restaurant.
I also track performance, monitor growth, and help team members reach the standards our business needs. I work hard to keep our team accountable while still building a positive atmosphere where people feel motivated and encouraged. My leadership style is built on communication, kindness, and a genuine desire to help others succeed.
I work closely with my Operator to support restaurant goals, strengthen team culture, and improve systems that increase efficiency, consistency, and guest satisfaction. My goal is to continue growing as a leader, serve with excellence, and make a meaningful difference in every environment I am placed in.
Certification
Academic Honors & Leadership
- Congress of Future Medical Leaders Award of Excellence
- Principal’s Honor Roll
- Certificate of Completion – Virtual Clinical Education Series: Anesthesiology
- Nominated for The Congress of Future Medical Leaders
- Nominated for FutureDocs Abroad
- Member, National Society of High School Scholars
- Torch & Laurel Honor Society Membership
- A+ Program
- Excellent Customer Service (CORE 4 Certified)
- American Red Cross Adult, Child, and Baby First Aid/CPR/AED
- ServSafe Workplace De‑Escalation and Active Threat for Restaurants
- ServSafe Manager Online Course