Accomplished VP of Operations with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Overview
18
18
years of professional experience
18
18
Certification
Work History
VP of Operations
Digital Security Solutions, PLLC
Rock Island, IL
2021.04 - Current
Identified opportunities to improve business process flows and productivity.
Led development of strategic marketing plans to raise awareness and drive sales growth.
Established performance goals for department and outlined processes for achievement.
Demonstrated proficient leadership skills to motivate employees and build competent teams.
Identified and resolved issues between employees, promoting better collaboration and mutual respect.
Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
Employed optimal safety practices to reduce worksite complaints and hazards.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Reported issues to higher management with great detail.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Quality Inspector
LMT Defense
Eldridge, Iowa
08.2020 - 04.2021
Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
Identified and helped resolve non-conforming product issues.
Discarded and rejected products, materials and equipment not conforming with specifications.
Collected samples during production and tested randomly to determine in-process product quality.
Identified and helped resolve production problems, increasing output while reducing errors.
Inspected and packaged products meticulously according to manufacturing specifications.
Recorded defects and coordinated issue resolution with development team and functional leads.
Worked with specific production team members to rectify production issues and maintain high-quality final products.
Inspected and evaluated twenty four thousand rifles for Estonia contract.
Completed precise measurements using special tools.
Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
Armed Security Guard
Rock Island Arsenal
Rock Island, Illinois
04.2019 - 06.2020
Responded quickly to incidents and assessed active situations for security concerns
Provided basic CPR/First Aide to individuals in need of medical care until arrival of emergency medical personnel
Performed daily patrols of building areas and facility grounds
Supported criminal investigations by collaborating fully with local law enforcement representatives
Checked personnel ID badges and issued temporary credentials to visitors
Logged vehicles entering and leaving premises
Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals
Screened vendors and contractors before granting access to restricted areas within mall
Analyzed and investigated all incidents alongside functional management and security supervisors
Communicate effectively with the Police and/or Fire Department during emergencies
Interacted with over 1,000 employees/ visitors a day
Security Lead Supervisor
Jumers Casino and Hotel
Rock Island, Illinois
06.2016 - 04.2019
Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors.
Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
Assessed ongoing risk factors and suggested improvements to senior management.
Supervised grounds, employee entrances and exits and security officers on duty.
Kept team compliant with security protocols and appearance standards.
Trained twelve new security officers in one week time period.
Recorded incident reports with detailed accounts of occurrences.
Submitted documentation for weekly payroll, managed schedules and enforced policies.
Served as liaison with public officials company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information.
Developed improved training methods with focus on public safety and officer awareness.
Investigated incidents and wrote reports.
Security Officer
Jumers Casino and Hotel
Rock Island, Illinois
05.2015 - 06.2016
Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
Reported suspicious activities and persons to law enforcement.
Authorized entrance papers and granted or denied entrance to building.
Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Monitored and authorized entrance and departure of three hundred employees and visitors daily.
Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Checked and verified photo identification prior to granting facility access.
Checked identification of all persons entering and exiting facility.
Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere.
Performed cash drops or transactions, including carrying drop boxes.
88m / Truck Driver
Army National Guard
Galva, Illinois
03.2006 - 02.2011
Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
Reported all accidents, damage and malfunctions involving company equipment to management.
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Maneuvered trucks into loading or unloading positions, following signals from loading crew to properly position vehicle and loading equipment.
Maintained daily, legible DOT log book and submitted corresponding documents.
Dropped and hooked trailers and changed configuration of equipment when necessary.
Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
Inspected truck for defects and safe operating condition before, during and after trips.
Finalized daily logs on schedule to update internal records and uphold DOT requirements.
Maximized load safety by balancing, securing and weighing products.
Correctly marked invoices and clearly noted returns and shorts.
Verified contents of inventory loads against shipping papers.
Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods for humvee's.
Safely operated power sprayers and hand tools to prepare and paint large areas.
Painted surfaces using brushes, spray guns and paint rollers.
Obtained correct dimensions and specifications by properly measuring areas for masking.
Selected proper amount and type of thinners and accelerant to be used for each specific job.
Managed identification, protection and use of data assets.
Education
Criminal Justice Technology
Black Hawk College
Moline, IL
05.2023
High School Diploma -
Annawan High School
Annawan, IL
05.2006
Skills
Rules and Regulations
Policy and Procedure Development
Critical Thinking
Staff Training
Performance Monitoring
Conflict Resolution
Team Engagement
Quality Control Planning
Mentoring
Certification
Army OPSEC Level 1
Civilian Foundation Course
Information Security Program Training
No Fear For NON Supervisors
No Fear For Supervisors
PR 101 Introduction to Personnel Recovery
Security Training
Threat Awareness and Reporting Program (TARP)
SHARP Training
SPEER Training
Heart Saver CPR AED
OSHA Training - Hazard Communications
ANTI-Terrorism
Law Enforcement Agencies Data System (LEADS) Training
Security Education and Training Awareness
HIPPA Security Training
HIPPA Awareness for Business Associates Training
Sabre Law Enforcement Instructor Certification
Accomplishments
Supervised team of 35 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Thomas Reagan - Retired East Moline Police Captain
Phone number: (309) 796 - 5501
Email: reagant@bhc.edu
Pete Santee - Business Development Manager
Phone number: (309) 558 - 4140
Email: petesantee65@gmail.com
Affiliations
The National Society of Leadership and Success
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Know the true value of time; snatch, seize, and enjoy every moment of it. No idleness, no laziness, no procrastination: never put off till to-morrow what you can do to-day.
Philip Dormer Stanhope, Lord Chesterfield
Timeline
VP of Operations
Digital Security Solutions, PLLC
2021.04 - Current
Quality Inspector
LMT Defense
08.2020 - 04.2021
Armed Security Guard
Rock Island Arsenal
04.2019 - 06.2020
Security Lead Supervisor
Jumers Casino and Hotel
06.2016 - 04.2019
Security Officer
Jumers Casino and Hotel
05.2015 - 06.2016
88m / Truck Driver
Army National Guard
03.2006 - 02.2011
Criminal Justice Technology
Black Hawk College
High School Diploma -
Annawan High School
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