Aaron Carroll
Mammoth Spring,AR
Summary
Safety-oriented Millwright with more than 13 years of experience planning and categorizing equipment while maintaining consistent production. Dedicated employee offering skills in mechanical maintenance and issue troubleshooting. Adaptable worker skilled in building and dismantling equipment.
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Smart Service Advisor known for being valued team player and dedicated employee. Promoting skills in [Skill] and [Skill]. Looking for new position where career spanning [Number] years can be used to help bring greater success to exciting company. Assertive Service Advisor with demonstrated skills in [Skill] and [Skill]. Highly effective at taking on multiple tasks and working in demanding environments.
Overview
31
31
years of professional experience
Work History
Service Advisor
Stanley Wood Chevrolet Buick Gmc Cadillac
Batesville, AR
11.2021 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Explained charges, fees, terms of sales and service agreements to over [Number] customers daily.
Millwright Foreman
Local 102
Livermore, CA
08.2008 - Current
- Maintained clean and environmentally safe work area.
- Repaired and lubricated machines and equipment and assembled and installed equipment using hand tools and power tools.
- Read diagrams and schematic drawings to determine work procedures.
- Assembled machines and bolted, welded or riveted components to foundation or other structures using hand tools and power tools.
- Inspected operating safety devices for proper functionality after repairs, installations, modifications and installations.
- Installed stationary industrial machinery and mechanical equipment according to layout plans with 100% accuracy.
- Routinely performed preventive maintenance on heavy equipment and reduced machinery downtime 100%, saving company.
Service Advisor
Elk Grove Ford
Elk Grove, CA
11.2004 - 06.2008
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Explained amount for expected services and provided detailed answers to customer questions.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Handled telephone inquiries regarding appointments and work in process.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%
Service Manager
capitol city chevrolet
Sacramento, CA
09.2000 - 11.2004
- Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Monitored employee performance through analysis of key metrics.
- Hired, trained and developed service department staff to drive performance.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Service Manager
pep boys
Sacramento, CA
03.1994 - 09.2000
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated, led and supported employees to maintain low turnover.
- Created employee work schedules to keep shifts properly staffed.
- Pitched in to complete various duties during peak periods or employee absences.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
Store Manager
Q Lube
North Highlands, CA
07.1991 - 03.1994
- Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
- Calibrated repaired systems to meet performance specifications outlined by manufacturers.
Education
High School Diploma -
California State University - Monterey Bay
Seaside, CA06.1991
Skills
- Diagram and schematic knowledge
- Structural welding
- Machinery assembly
- Fusing and cutting
- Safety procedures
- Customer Service
- Service estimates
- Records management
- Staff management
- Conflict resolution techniques
- Management of remote employees
- Client relations and retention
- CRM Software
- Customer Retention Strategies
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Upbeat and Positive Personality
- De-escalation Techniques
Accomplishments
- Consistently maintained high customer satisfaction ratings
- Building the Tesla Model 3 Assembly Line
- Rebuilding and Operating Gas turbines
- Rebuilding and Operating Oil Refineries Operations
- Resolved product issue through consumer testing.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Advisor
Stanley Wood Chevrolet Buick Gmc Cadillac
11.2021 - Current
Millwright Foreman
Local 102
08.2008 - Current
Service Advisor
Elk Grove Ford
11.2004 - 06.2008
Service Manager
capitol city chevrolet
09.2000 - 11.2004
Service Manager
pep boys
03.1994 - 09.2000
Store Manager
Q Lube
07.1991 - 03.1994
High School Diploma -
California State University - Monterey Bay
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