Aaron Carter
Holt,MI
Summary
I'm a Successful Senior Sales Representative with 10 + years of experience in the automotive industry. Motivated to provide services and products according to customers' financial requirements while driving revenue. Expert at increasing profits by applying knowledge of banking and financial programs. I also have a strong background in customer service and over 20 years of sales experience. It is my hopes that I can continue using the skills that I've gained over the years with a Company that is continually growing.
Overview
26
26
years of professional experience
Work History
Certified Sales Consultant
Shaheen Chevrolet
Lansing, MI
10.2019 - 07.2024
- Used strong negotiation and persuasion skills to sell advertising products and services.
- Participated in corporate sales trainings to improve skills set and learn new selling techniques.
- Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
- Explained to clients how specific types of advertising helped promote customer products or services in most effective possible manner.
- Identified new customer opportunities through careful study of advertising markets.
- Responded quickly to customer questions and resolved issues using email or office phone.
- Optimized revenue levels by developing engaging promotional programs.
Finance Manager
Shaheen Chevrolet
Lansing, MI
05.2014 - 10.2019
- Provided clients with budget management and financial guidance.
- Planned and coordinated risk mitigation strategies to protect company assets.
- Transformed market position through relationship building, resulting in increased profits.
- Created targeted metrics to track and record key findings and drive business objectives.
- Executed customized comprehensive financial strategies to exceed customer needs and sales goals.
- Managed complex client requests that solved users' needs with reliability and performance.
- Built positive working relationships with other department managers through effective communication.
Loan Servicing Specialist
Case Credit Union
Lansing, MI
11.2010 - 05.2014
- Performed daily maintenance of loan applicant database.
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
- Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
- Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
Loan Servicing Specialist
Msu Federal Credit Union
East Lansing, MI
07.2007 - 11.2010
- Received regional branch recognition award for outstanding customer service.
- Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
- Loaded consumer loan applications into symetar program.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Receptionist
Msu Federal Credit Union
East Lansing, MI
06.2006 - 07.2007
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
CSR, Sales
Evolve tele services
Lansing, MI
03.1999 - 06.2005
- Provided customer service and technical support to customers via phone, email, live chat, and social media.
- Generated sales leads through cold calling and outbound calls in order to increase revenue growth.
- Followed up with customers to ensure their satisfaction with products or services they received.
- Maintained records of customer interactions, transactions, comments and complaints.
Loan Officer
Pfcu
Portland, MI
09.2024 - Current
- Reviewed loan applications, analyzed credit reports and calculated financial ratios to determine borrower eligibility.
- Researched market conditions, property values and other factors to assess risk of loan defaults.
- Negotiated terms of loans with customers, such as interest rate and repayment schedule.
- Explained various types of loan products available to customers based on their needs and financial situation.
- Assisted borrowers through the entire loan process from application to closing.
- Verified accuracy of all data entered into the computer system for each loan file.
- Provided guidance on loan qualification criteria to potential borrowers.
- Analyzed customer's income and debt levels to determine maximum affordability for a mortgage product.
- Performed quality control reviews on approved loans before submitting them for processing.
- Advised borrowers on budgeting techniques and refinancing options when necessary.
- Responded promptly to customer inquiries regarding their loan status or any additional information needed by the lender.
- Monitored progress of loans in processing stage until they are closed successfully.
Education
High School Diploma -
Everett High School
Lansing, MI06.1997
Skills
- Electronic contracting
- Customer financing
- Departmental oversight
- Financing expertise
- Lender relationships
- Customer satisfaction
- Insurance products
- Proficient in Microsoft Word
- Strategic sales
- Customer service
Timeline
Loan Officer
Pfcu
09.2024 - Current
Certified Sales Consultant
Shaheen Chevrolet
10.2019 - 07.2024
Finance Manager
Shaheen Chevrolet
05.2014 - 10.2019
Loan Servicing Specialist
Case Credit Union
11.2010 - 05.2014
Loan Servicing Specialist
Msu Federal Credit Union
07.2007 - 11.2010
Receptionist
Msu Federal Credit Union
06.2006 - 07.2007
CSR, Sales
Evolve tele services
03.1999 - 06.2005
High School Diploma -
Everett High School
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