Aaron Cason
Virginia Beach,VA
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis, and customer service. Adept at quickly learning new technologies and processes to drive success. Dynamic and results-oriented professional with a proven track record at STIHL, enhancing product quality and operational efficiency. Skilled in quality assurance and expert problem-solving, I have significantly contributed to team success through innovative process improvements and a steadfast commitment to customer satisfaction. My abilities to utilize interpersonal skills, excellent time management, and problem-solving skills to professional challenges sets me apart.
Overview
30
30
years of professional experience
Work History
Sanitary Specialist
Blue Petes Restaurant
04.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve goals on time and within budget.
- Championed the adoption of new tools that streamlined workflows across multiple areas.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Improved team collaboration by initiating regular strategy meetings.
- Restructured customer service process, ensuring quicker response times.
- Increased efficiency by automating routine tasks with managment solutions.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Maintenance Custodian
City of Virginia Beach Department of Public Utilities
04.2016 - 07.2023
- Provided excellent customer service to building occupants while responding to their concerns about cleanliness or maintenance issues.
- Demonstrated flexibility by adapting to changing priorities and taking on additional tasks as needed.
- Upheld high standards of cleanliness in all aspects of the facility including floors, walls, ceilings, fixtures, appliances.
- Improved facility cleanliness by conducting regular maintenance tasks such as sweeping, mopping, and vacuuming.
- Continuously expanded knowledge of maintenance best practices through ongoing training and professional development opportunities.
- Safeguarded building security by conducting routine checks of doors, windows, and alarm systems during closing procedures.
- Maintained a welcoming environment for visitors through meticulous upkeep of common areas, restrooms, and exterior spaces.
- Promoted a healthy working environment through proper sanitization practices in communal spaces such as break rooms and restrooms.
- Facilitated smooth operations for staff members by promptly addressing requests for maintenance support or repairs.
- Enhanced building safety by promptly addressing maintenance issues and reporting potential hazards to management.
- Contributed to facility upgrades by collaborating with contractors on various renovation projects.
- Collaborated effectively with team members to complete large-scale maintenance projects in a timely and efficient manner.
- Reduced repair costs by performing routine equipment inspections and preventative maintenance tasks.
- Streamlined inventory management with accurate tracking of cleaning supplies and equipment usage.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Test Cell Operator
STIHL
01.1995 - 02.2014
- Coordinated with engineers on equipment upgrades and modifications, successfully integrating new technologies into existing processes.
- Provided constructive feedback during regular performance reviews with management regarding operational improvements or concerns within the cell.
- Enhanced product quality by strictly adhering to standard operating procedures and maintaining cleanliness of the work area.
- Participated in cross-functional teams to address broader organizational challenges beyond immediate work responsibilities.
- Performed equipment setup and changeovers efficiently, minimizing production delays between different product runs.
- Collaborated with team members to optimize cell layout, improving workflow and reducing wasted space.
- Assisted in training new hires, ensuring a smooth integration into the team and adherence to safety protocols.
- Contributed to cost reduction initiatives by identifying areas of waste and proposing solutions for improvement.
- Operated multiple machines simultaneously, optimizing output while maintaining product quality standards.
- Increased production efficiency by implementing process improvements and better cell operator procedures.
- Troubleshot equipment issues promptly, reducing potential downtime caused by malfunctions or breakdowns.
- Adhered to strict safety guidelines at all times, consistently maintaining a safe working environment for all employees within the cell area.
- Conducted root cause analysis on defects, implementing corrective actions to prevent future occurrences.
- Reduced machine downtime for maintenance through regular inspections and preventative measures.
- Consistently met or exceeded daily production targets while upholding high-quality standards across all operations performed within the cell environment.
- Managed inventory within the cell, ensuring sufficient supplies were available to meet production demands without excess stock levels.
- Trained new employees on proper multi-machine operation.
- Set machine stops and guides to proper alignment and adjusted when needed to maintain consistent production time and quality.
- Dismantled machinery to access, remove, and replace worn components and keep production within optimal tolerances.
- Used work instructions and measuring tools to check specifications of finished items.
- Supervised and adjusted machinery when necessary, reducing downtime.
- Monitored machine operations to detect malfunctions and report or resolve problems.
- Removed jammed materials from machines and readjusted components as necessary to resume operations.
- Monitored machine settings and adjusted to correct malfunctions or errors.
Education
Delaware State University
1200 N Dupont Hwy, Dover, DE 19901High School Diploma -
Bayside High School
4960 Haygood Rd, Virginia Beach, VA 23455Associate of Science - Computer Science
ECPI University
5555 Greenwich Rd, Virginia Beach, VA 23462Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Timeline
Sanitary Specialist
Blue Petes Restaurant
04.2021 - Current
Maintenance Custodian
City of Virginia Beach Department of Public Utilities
04.2016 - 07.2023
Test Cell Operator
STIHL
01.1995 - 02.2014
Delaware State University
High School Diploma -
Bayside High School
Associate of Science - Computer Science
ECPI University
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