MICROSOFT OFFICE SUITE 365, Angie's List for business, JAVA, CITRIX, Buildertrend, TheraOffice, Azure Virtual Desktop, HPSM, Adobe, Adobe Creative Cloud, GoPro, DJI, Quickbooks, Active Directory, MECM, MultiTool, ICE, Notes , AIO (All in One) AND Domain Controllers
Aaron Cassa
Virginia Beach,VA
Summary
SCA Computer Operator and Facilities Coordinator with over four years IT experience within business and government developmental settings. Possess extensive knowledge in troubleshooting software and hardware issues, administration, technical support and decision making in asset management and networking that includes computer and building maintenance and construction, logistics and security using critical thinking, problem solving and project managing. Career supported by the completion of IT certifications, A+ and Security+ certifications. A UAS part 107 drone license for business logistics. Cyber Awareness and Cloud Computing Security certifications plus a near completion of a Bachelor of Science Degree in Health Science and a Active Secret Clearance.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
SCA Computer Operator 2
SAIC
09.2023 - Current
- Troubleshooting network security, diagnostic and operations on NMCI/MCEN, CONUS and OCONUS networks as well as CBII and Menlo Security.
- Escalated priority issues to appropriate tiers.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Resolve technical questions using customer service best practices research and diagnose software and hardware issues e.g. Citrix, adobe, Java, O365, and AVD
- Analyzed PKI errors and maintained system compliance via asset certificates.
- Administered AAA compliance for IA incidents with ISSO and ISSM in ADAEO
- Performed QA with end-user applications ensuring they were up to date, working utilizing also Seat Health software and Trellix.
- Network with local support to direct end-user to proper solutions e.g. CTR site Admins or other.
- Checked DISA for user compliance on data exfiltration in emails and CBII.
- Interacting and resolving 20-40 calls a day on average in a customer service function.
- Reconciled many customers on technical issues.
Owner/Handyman
Chârâsh
06.2023 - Current
- Operations management including resource allocations and handyman services coordination with Angie's for business and Networking with local contractors subbing out specialties.
- Analyze financial data to support decision-making, and cost-effective procurement of handyman supplies via quickbooks, and local pricing.
- Develop long-term goals and strategies aligned with handyman service plans in property repairs and renovations
- Coordinated over 20 projects from initiation to completion, ensuring timely delivery and budget adherence in tasks
- Developed videos and Logo using Adobe Creative Cloud, GoPro, and DJI Air 2S
- Installed over 20 IOT devices and performed HVAC and electrical repair using multi reader
- Reading and interpreting customer issues and coming up with solutions.
- Communicated on daily basis with clients on projects keeping them up to date.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Foreman/Laborer
JB DESIGN AND REMODELING
12.2022 - 05.2023
- Facilitated communication among construction team of 5 and stakeholders
- Leveraging and understanding of construction project management software
- Utilizing construction resources to complete end product
- Maintain accurate product records and utilize builder trend for project management
- Articulated and delineated multiple interactions on and off job site to better understand and express objectives to subcontractors and management.
- Maintained safe working environment through adherence to safety protocols and regular site inspections.
- Checked equipment to determine if maintenance was required.
- Inspected completed work on over 10 jobs to verify quality standards and compliance with criteria.
- Evaluated incoming materials for quality and amounts ordered.
- Reviewed project details to specify correct materials and equipment for job sites.
Furniture Mover/Apprentice Carpenter
Surge Force LLC
11.2022 - 12.2022
- Assisted lead carpenter on custom pieces and upholstery shop Lead Upholsterer.
- Utilizing proper handling of Hand tools, Jointers, Planers, Drill press, Table saws, Custom cabinets, Quality products, Customer orders Furniture pieces, Jigs, Nail guns.
- Followed verbal and written instructions to properly move and ship products.
- Maintained a high level of physical fitness, enabling the efficient completion of strenuous tasks such as lifting heavy items or navigating challenging spaces during moves.
- Improved team efficiency through clear communication and collaboration with fellow movers in coordinating tasks.
- Navigated challenging spaces safely during moves, expertly maneuvering heavy furniture items up staircases or through tight hallways without causing damage.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 200 lbs.
- Cleaned and maintained truck and other equipment to maintain optimum working condition.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Developed strong working relationships with colleagues, fostering a positive work environment that promoted teamwork and productivity.
Facilities Coordinator
ADLER THERAPY GROUP
03.2018 - 08.2022
- Maintained over 200 technical assets by performing patches and repairs as necessary working on hardware and software components e.g. Microsoft 365, and TheraOffice, Adobe
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Coordinated smooth transitions during office relocations by planning logistics and overseeing the move process from start to finish.
- Served as point of contact for internal and external customers seeking support and information.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Conducted periodic assessments of existing facility conditions, identifying opportunities for improvement and initiating appropriate actions.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Conducted regular facility inspections to identify repair needs or improvements.
- Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
- Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
- Performed routine maintenance tasks to maintain clean, safe, and attractive environment for all building occupants.
- Provided support and services related to mail and deliveries.
- Ordered, maintained and distributed supplies and inventory.
- Monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
- Installed over 25 ports using CAT 6 data cables and splicing with RJ 45 heads
- Configured and maintained over 20 network printers and 15 Cisco phones
- Distributed and inventoried orders for all personnel for 6 locations
- Networked with local vendors and contractors for specialized job maintenance and construction
- Planned and facilitated over 60 specialty construction projects for therapists
- Serviced and maintained HVAC and electrical throughout buildings
- Served with HR and Marketing to better service patients and Clinicians.
- Conceptualized and planned holiday events with local staff to create fun clinic for customers and their families.
PORTER/Front Desk Sales Associate
ONELIFE FITNESS CENTER
01.2014 - 06.2017
- Communicated with 5 coworkers and managers about completed duties.
- Maintained strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Cleaned and organized building areas as required.
- Assisted building maintenance with fitness equipment repair and lights climbing 32' ladders
- Provided general upkeep and cleanliness to fitness center
- Used best practices in customer service at front desk
- Delivered exceptional service to guests by answering calls and utilized client check-in software to create accounts
Logistics Team Member
Target
09.2013 - 10.2014
- Efficiently remove items from delivery trucks and inspected shipments for accuracy and quality.
- Organized products neatly and logically on display racks
- Replenished shelves with products to maintain inventory levels
- Rotated older stock to front to promote sales and prevent spoilage
- Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
- Developed and executed logistics plans for successful project completion, ensuring on-time deliveries and customer satisfaction.
- Trained new team members on job for using equipment e.g. bailor.
0311 SECURITY FORCES
UNITED STATES MARINE CORPS
03.2013 - 08.2014
- Demonstrated ability to collaborate effectively within a team
- Developed leadership skills through practical application in various scenarios
- Cultivated strong sense of discipline and adherence to protocols
- Developed proficiency in tactical maneuvers and strategies
- Performed safety awareness in high risk scenarios
- Completed rigorous training programs in defensive tactics, firearms proficiency, and first aid to enhance skill set and job performance.
- Participated in regular drills simulating various emergency scenarios to ensure readiness for real-world situations requiring swift action.
- Utilized keen observational skills to identify potential threats or suspicious behavior, taking appropriate action as necessary.
Education
Associate of Arts - Culinary Arts
Tidewater Community College
Norfolk, VAAssociate of Applied Science - Physical Therapy Assisting
South University
Virginia Beach, VABachelor of Science - Health Sciences
Old Dominion University
Norfolk, VAHigh School Diploma -
Atlantic Shores Christian School
Chesapeake, VA06.2011
Skills
Management
Problem Solving
Oral Communication
Technical Troubleshooting
Documentation
Attention to Detail
Customer Service
System Administration
Decision-Making
Organization
Planning/Construction
Security
Accomplishments
Received the GMA and Courage Medal in Royal Rangers at Harvest Assembly of God in 2009
Certification
- CompTIA A + CE
- CompTIA Sec + CE
- Licensed UAS Part 107 Drone Pilot
Reading and Studying the Bible, Hiking, Rock Climbing, and Shooting
I am a Christian who loves the outdoors. I love talking about God and going on adventures. I love these things because they both give me joy and peace. I like Shooting and other tactical things because they are exciting and fun and require a degree of discipline that I enjoy.
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPersonal development programsPaid time offWork from home optionFlexible work hoursPaid sick leaveHealthcare benefitsTeam Building / Company RetreatsCompany Culture401k matchStock Options / Equity / Profit SharingSoftware
Quote
A man's heart plans his way, But the LORD directs his steps.
Proverbs 16:9
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Hiking, Rock Climbing, Mountain Biking, and Reading the Bible
Timeline
SCA Computer Operator 2
SAIC
09.2023 - Current
Owner/Handyman
Chârâsh
06.2023 - Current
Foreman/Laborer
JB DESIGN AND REMODELING
12.2022 - 05.2023
Furniture Mover/Apprentice Carpenter
Surge Force LLC
11.2022 - 12.2022
Facilities Coordinator
ADLER THERAPY GROUP
03.2018 - 08.2022
PORTER/Front Desk Sales Associate
ONELIFE FITNESS CENTER
01.2014 - 06.2017
Logistics Team Member
Target
09.2013 - 10.2014
0311 SECURITY FORCES
UNITED STATES MARINE CORPS
03.2013 - 08.2014
Associate of Arts - Culinary Arts
Tidewater Community College
Associate of Applied Science - Physical Therapy Assisting
South University
Bachelor of Science - Health Sciences
Old Dominion University
High School Diploma -
Atlantic Shores Christian School