Aaron Cassel
Clinic Operations Manager
Honolulu,HI
Summary
Results-driven Operations Manager, focusing on enhancing patient care and operational efficiency. Utilizes strategic planning and leadership to drive team performance and compliance with healthcare standards. Track record of implementing process improvements and fostering collaborative work environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Clinical Manager of Operations, Loyal Source Government Services MDE
Loyal Source Healthcare
09.2023 - Current
- Spearheaded daily clinic operations in accordance with company and VA guidelines
- Ensured communication with medical professionals remains clear and concise with client requirements
- Maintained timely and organized care for veterans’ appointments
- Evaluated provider performance based on daily DBQ submission and quality metrics
- Regularly evaluated employee performance and provided feedback.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Safeguarded strict compliance with healthcare regulations like HIPAA, ADA, and privacy standards
- Implemented new workflows for enhanced efficiency
- Managed clinic budget to ensure best practice on ordering office and medical supplies
- Collaborated with senior management, operations manager, and area manager to set and achieve long-term strategic goals for the clinic
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed
- Collaborated with other departments to coordinate seamless patient care across various medical specialties
Practice Manager Cardiology, Dermatology, General Surgery, Pulmonology
MCR Health
10.2022 - 03.2023
- Oversaw clinical and financial operations for multiple specialty departments
- Devoted time in the execution of the Interventional Cardiology program between MCR Health and Fia Heart of Sarasota
- Assisted with the implementation of the venous insufficiency doppler mapping and catheterization procedure program to treat patients with cardiovascular disease and increase overall revenue
- Conducted oversight on all accepted insurances and authorizations needed for all four specialty clinics
- Worked with key clinical leadership to ensure the compliance of JCAHO standards and regulations
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations
- Identified opportunities for additional services or expansion within the practice based on market research analysis
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow
Practice Operations Manager
Parkview Physicians Group, Parkview Health
01.2018 - 03.2022
- Managed all operations and management systems across four primary-care clinics inclusive of seven physicians and six nurse practitioners
- Analyzed monthly finance reports to identify areas of cost savings, developed detailed forecasting to ensure consistent leveraging of cost-effective usage
- Implemented clinical integrations metrics to ensure continuous improvement of operational best practices, monitored employee compliance to regulations and corporate standard operating procedures
- Supervised 42 employees including scheduling, timecards, and performance review, offered ongoing training and mentorship, oversaw onboarding of new-hire providers and co-workers
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly
Physicians Health Group (PHP) Manager
Centura Health
01.2016 - 11.2017
- Collaborated with key leadership to improve processes and procedures resulting in improved access to nurses, providers, access center, billing, and general assistance
- Supervised, trained, and mentored team members across multiple topics including quality improvement, process creation, scheduling, monitored compliance to all regulations and best practices
- Led two EPIC outreach campaigns across 44 clinics,175 providers, and 3,300 patients in 2017
- Analyzed reports to recommend improvements and expanded opportunity
- Provided direct supervision to 22 Centura Health staff including hiring, coaching, disciplinary actions, and delegating tasks
- Implemented EPIC for 17 Hospitals and 12 affiliated hospitals in the Colorado and Kansas area increasing organizational financial goals by increasing clinical efficiencies
Administrative Director/Co-Practice Manager
Wheat Ridge Internal Medicine
09.2014 - 12.2015
- Key responsibilities included oversight for the operational and financial performance and outcomes
- Ensured provider metrics and KPIs were met on a quarterly basis
- Interviewed and on-boarded physicians and mid-levels, providing salary agreements, and all credentialing
- Responsible for the overall practice budget for both the physical location and all staff quarterly and annually
- Led, directed, managed and mentored 12 providers and 36 employee administrative and clinical staff members.
- Streamlined office processes by implementing efficient administrative systems and procedures
- Facilitated meetings among various departments to address challenges or issues affecting the organization''s goals
- Managed budgetary concerns for the department, reducing overall expenses while maintaining operational efficiency
- Prepared budgets with forecasts and projections
Shift Supervisor (DOD/DOS) (GS-13 - GS-15)
Triple Canopy, Inc.
07.2009 - 11.2013
- Coordinated joint operations for Vice President Joe Biden and United States Ambassador James F Jeffery
- Served as shift supervisor for a Theater-Wide Internal Security Service for the Department of State
- Managed a team of 30 Ugandan security staff on a twelve-hour shift rotation
- Upheld 100% accountability for $800,000 in sensitive equipment under a Top-Secret security clearance
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps
- Monitored and authorized access for US dignitaries, VIP guests, military personnel, and local nationals
- Exercised independent judgment and adherence to employment compliance requirements
- Facilitated initial and ongoing training of all new employees on policies and procedures and guided staff on related company policies
Platoon Sergeant
United States Marine Corps Infantry
07.2004 - 04.2008
- Commanded30 Marines in all joint operations and instructions, overseeing quality training and accountability of day-to-day procedures
- Assumed responsibility for handling millions of dollars in government equipment
- Executed two combat tours to Iraq, demonstrated precise decision making under extreme daily mental and physical stress
Education
Bachelor of Science - Healthcare Business Administration
Metropolitan State University of Denver
Denver, CO01.2015
General Electives
University of Saint Francis
Fort Wayne, IN01.2004
Master of Science - Healthcare Administration
University of Phoenix
Online05-2026
Skills
- Expert level in managerial experience
- Healthcare administration
- Evaluating Key Performance Indicators (KPI's)
- HIPAA
- Patient safety
- Effective communication
- Compliance oversight
- Quality improvement
- Procedure implementation
- Clinical leadership
- Training and mentoring
- HEDIS
- Proficient in: Athena/Epic/Allscripts/ MDE4VETS/SEMOSS Reporting/Workday/ Paychex/WAVE/ADP
Certification
- NAPSRx2023 National Association of Pharmaceutical Sales Representatives
- Florida Health Insurance License20230215 - LIFE INCL VAR ANNUITY & HEALTH-G009524
- EPIC Credentialed Certification (Ambulatory/Cadence)2015-2018
Awards
United States Marine Corps Infantry | Twentynine Palms, CA2004-2008, Honors & Awards: Navy and Marine Corps Achievement Medal | Navy and Marine Corps Achievement Certificate | Combat Action Ribbon | Global War on Terrorism Service Medal | Iraqi Campaign Medal | Marine Corps Good Conduct Medal | Sea Service Deployment Ribbon | National Defense Service Medal | Expert Rifle Medal | United States Embassy Baghdad Certificate of Appreciation | United States Department of State Certificate of Appreciation | Triple Canopy Certificate of Appreciation | Office of Security Cooperation - Iraq Certificate of Appreciation
Accomplishments
- Devised effective policies and protocols resulting in 100% compliance with audit requirements
- Earned "Sets the Standard" award for continued dedication as a leader and role model
- Established and maintained top performing clinics organizational wide at Parkview Health and Loyal Source Healthcare
- Identified and created standard operating procedures (SOP) in order to stay compliant with OSHA and HIPAA regulations
- Awarded "Operational Excellence" by the Secretary of State for operations in Baghdad
Timeline
Clinical Manager of Operations, Loyal Source Government Services MDE
Loyal Source Healthcare
09.2023 - Current
Practice Manager Cardiology, Dermatology, General Surgery, Pulmonology
MCR Health
10.2022 - 03.2023
Practice Operations Manager
Parkview Physicians Group, Parkview Health
01.2018 - 03.2022
Physicians Health Group (PHP) Manager
Centura Health
01.2016 - 11.2017
Administrative Director/Co-Practice Manager
Wheat Ridge Internal Medicine
09.2014 - 12.2015
Shift Supervisor (DOD/DOS) (GS-13 - GS-15)
Triple Canopy, Inc.
07.2009 - 11.2013
Platoon Sergeant
United States Marine Corps Infantry
07.2004 - 04.2008
General Electives
University of Saint Francis
Bachelor of Science - Healthcare Business Administration
Metropolitan State University of Denver
Master of Science - Healthcare Administration
University of Phoenix
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