Aaron Catano
Orem,UT
Summary
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
13
13
years of professional experience
Work History
Scrum Master
Vivint
10.2018 - Current
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Coached teams of up to 10 engineers in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress for 15+ products and services.
- Led sprint reviews and planning meetings to promote full team engagement.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Worked to provide continuous improvement for product development lifecycle.
- Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
- Communicated project updates to stakeholders at all levels.
- Partnered with project team members to identify and quickly address problems.
- Updated customers and senior leaders on progress and roadblocks.
- Trained personnel on use of IT tools and applications such as Jira, Confluence, Jenkins, and more.
QA Engineer
Vivint
07.2014 - 10.2018
- Authored and maintained well-organized, efficient and successful manual test cases for multiple products and services.
- Documented testing procedures for developers and future testing use.
- Performed quality inspections of 15+ products and services, and drafted reports to detail non-conforming material issues.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Escalated concerns about project and process quality, referring discovered issues to engineering manager for correction.
- Partnered with senior management to analyze issues and find appropriate solutions.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
Account Manager, Inside Sales
Vivint
08.2012 - 07.2014
- Monitored service after sale and implemented quick and effective problem resolutions.
- Managed friendly and professional customer interactions.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Reviewed accounts and work orders prior to installation to identify and proactively resolve potential obstacles to installation.
- Acted as single point of contact and coordinator between sales reps, sales supervisors, schedulers, technicians, and customers.
- Simultaneously managed multiple sales through installation of products and finalization of contracts.
- Re-built value in products and services when sales process was left incomplete or completed incorrectly by sales reps.
- Re-sold to customers who had decided against contracting services due to unfulfilled promises by sales reps, scheduling errors, existing contracts, etc.
Inside Sales Representative
Vivint
10.2011 - 08.2012
- Received three promotions in six months based on performance and attitude/receptiveness to coaching.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Set up new accounts, established customer credit and set up payment methods.
- Met and exceeded team goals in lead-to-sales conversion, higher product package percentage, and sales upgrades.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
Department Manager
Nordstrom
05.2010 - 09.2011
- Accountable for staffing, merchandising, and supervising two large selling departments, while also meeting personal sales goals.
- Recruited, hired, supervised, scheduled and motivated sales team.
- Trained sales team in product knowledge and directive selling to enhance customer service and increase productivity.
- Communicated regularly with regional managers and buyers to ensure appropriate product mix for a particular customer base.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Developed monthly business plans, promotions, and events to increase customer awareness of and desire for specific products.
- Analyzed sales reports and salesperson/customer feedback to determine merchandise placement on the selling floor.
Education
Bachelor of Arts - Middle Eastern Studies, Arabic (MESA)
Brigham Young University
Provo, UT04.2009
Skills
- Active Listening
- Customer Interaction
- Critical Thinking
- Scrum Processes
- Team Meetings
- Backlog Management
- Writing Stories
- Acceptance Criteria
- Atlassian JIRA
- Confluence
- SmartSheet
Languages
Spanish
Professional Working
Timeline
Scrum Master
Vivint
10.2018 - Current
QA Engineer
Vivint
07.2014 - 10.2018
Account Manager, Inside Sales
Vivint
08.2012 - 07.2014
Inside Sales Representative
Vivint
10.2011 - 08.2012
Department Manager
Nordstrom
05.2010 - 09.2011
Bachelor of Arts - Middle Eastern Studies, Arabic (MESA)
Brigham Young University