Aaron Cavanaugh
Santa Ana,CA
Summary
Highly motivated and ambitious worker consistently striving for excellence. Strong background in customer service, adept at providing exceptional support and ensuring customer satisfaction. Quick adaptability to new positions allows for seamless transitions into unfamiliar roles. Known for outgoing and polite demeanor, consistently upholding honesty and integrity in interactions. Committed to delivering results and exceeding expectations, guaranteeing reliability and dependability.
Overview
9
9
years of professional experience
Work History
Maintenance
Spirit Lake Casino & Resort
09.2013 - 08.2014
- I maintained the casino fixed stuff cut Grass I used a fork lift so i have some experience driving a fork lift
- Communicated repair needs to maintenance staff.
- Enhanced system efficiency with routine maintenance and troubleshooting tasks.
- Carried out preventative maintenance, keeping tools and machinery functional.
- Monitored and controlled maintenance inventory and supplies.
- Performed daily maintenance and safety checks of equipment.
- Optimized resource allocation, coordinating maintenance schedules for transmission equipment.
- Reduced downtime for maintenance activities by developing and implementing preventive maintenance plans.
- Increased well efficiency with regular maintenance and inspections.
- Followed detailed cleaning and maintenance schedules.
- Performed service and system maintenance as directed.
Concrete Laborer
Genuine builders
12.2010 - 11.2011
- Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
- Demolished and repaired old concrete surfaces.
- Set wood and other forming materials to prepare for concrete pours.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Safely operated concrete-cutting and finishing drills, power saws and trowels to complete assigned tasks.
- Contributed to a clean work environment by performing daily job site cleanup tasks, promoting overall safety standards.
- Enhanced project efficiency by assisting in the setup and dismantling of concrete forms and frameworks.
- Routinely lifted and moved items weighing up to 50 pounds.
- Collaborated with team members to achieve timely completion of projects, meeting client deadlines and expectations.
- Increased productivity through effective teamwork while carrying out tasks like grading surfaces, setting up formwork, or placing rebar reinforcements.
- Assisted in accurate measurements for concrete placement, guaranteeing precise dimensions and alignment.
- Maintained clear communication with supervisors regarding project progress, addressing potential issues or delays promptly.
- Contributed to client satisfaction by maintaining a professional demeanor and consistently delivering high-quality workmanship.
- Assisted with concrete mixing, following instructions for proper ratios of cement, sand and water.
Event Staff Member
Spirit Lake Casino & Resort
04.2010 - 01.2011
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
- Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
- Implemented efficient check-in processes, minimizing wait time for guests upon arrival at events.
- Oversaw event operations to keep running smoothly.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Streamlined communication between event team members using walkie-talkies or other devices as needed during large-scale functions.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Maintained clean facilities throughout events, contributing to overall guest satisfaction levels.
- Anticipated potential problems before they arose, proactively addressing them to minimize disruptions in event proceedings.
- Ensured guest safety by monitoring venue capacity limits and adhering to safety protocols.
Food and beverage
Spirit Lake Casino & Resort
12.2008 - 09.2010
- I cooked in the buffet as a line cook
- I prepared the food for the buffet line, washed dishes, pantry cook
- also a kitchen manager
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Checked on guests throughout meal to attend to needs and provide great service.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Adhered to health and safety standards while handling food and beverages.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Addressed and handled customer complaints in polite and professional manner.
- Used point-of-sale systems and completed end-of-shift paperwork accurately.
Pool attendent/houseman
Spirit Lake Casino & Resort
08.2008 - 07.2009
- I worked in the pool area as a pool attendant
- Disposed of trash and recyclables each day to avoid waste buildup.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Reported found guest articles and merchandise damage to managers on duty.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Managed inventory of pool equipment and supplies, maintaining adequate stock levels at all times.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Moved umbrellas and lounge chairs at request of guests.
- Assisted in setting up and breaking down equipment for special events held at the pool area.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
- Collaborated with other staff members to ensure efficient operations and a positive guest experience.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Demonstrated attention to detail while inspecting swimming areas daily for potential hazards or issues requiring repair.
- Monitored access to entry and exit points to avoid congregating.
- Consistently received positive feedback from patrons due to excellent communication skills and proactive problem-solving abilities.
- Conducted regular water quality checks to maintain optimal conditions for swimmers.
- Provided necessary support for disabled guests, ensuring their comfort and ease of access within the facility.
- Maintained crystal-clear water quality through diligent chemical balancing and filtration system checks.
Housekeeper
Spirit Lake Casino & Resort
02.2006 - 09.2008
- I cleaned up the casino floor, bathrooms and took out the trash
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Verified cleanliness and organization of storage areas and carts.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Education
Trade School - Carpentry
Carpenter Training Partners
Anaheim, CA12-2024
Skills
- Cook
- Handyman
- Mowing
- Kitchen Experience
- Maintenance
- Drywall
- Restaurant experience
- Food preparation
- Meal preparation
- Food handling
- Food industry
- Serving
- Dishwashing
- Hotel experience
- Hospitality
- Janitorial experience
- Commercial cleaning
- Custodial experience
- Residential cleaning
- Laundry
- Concrete forming
- Power tools
- Carpentry
- Maintenance duties
Assessments
- Work style: Reliability, Proficient, 04/01/24, Tendency to be reliable, dependable, and act with integrity at work
- Work motivation, Proficient, 04/01/24, Level of motivation and discipline applied toward work
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Timeline
Maintenance
Spirit Lake Casino & Resort
09.2013 - 08.2014
Concrete Laborer
Genuine builders
12.2010 - 11.2011
Event Staff Member
Spirit Lake Casino & Resort
04.2010 - 01.2011
Food and beverage
Spirit Lake Casino & Resort
12.2008 - 09.2010
Pool attendent/houseman
Spirit Lake Casino & Resort
08.2008 - 07.2009
Housekeeper
Spirit Lake Casino & Resort
02.2006 - 09.2008
Trade School - Carpentry
Carpenter Training Partners
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